Expressway Toyota

Very easy overall transaction from initial contact to final pickup at the dealership. Convenient airport pickup, great customer service and aggressive pricing. I have recommended the dealership to a coup final pickup at the dealership. Convenient airport pickup, great customer service and aggressive pricing. I have recommended the dealership to a couple of our friends. I would consider going to them again for a future purchase. More

Here's a letter I wrote to the owner of this dealership after my purchase experience. Note: The price was $1000.00 than I had agreed to pay on Long Island: Dear Robert and Richard Boch, My nam after my purchase experience. Note: The price was $1000.00 than I had agreed to pay on Long Island: Dear Robert and Richard Boch, My name is Steve Schein and I am writing to commend William Benjamin and Kevin Williams. Yesterday, I took a ferry from Long Island, New York to Connecticut, then the AMTRAK to South Station in Boston where one of your employees picked me up and took me to your dealership so that I might take ownership of the 2010 Prius III that I had purchased the week before through the mail. Unfortunately for me, none of the Toyota dealers on Long Island could obtain the Prius III in Blizzard Pearl with the Solar Package nor could they say when one would be coming into the region. After over ten weeks of waiting for an order I had placed with Millenium Toyota in Hempstead with no car coming to them in the foreseeable future, I serendipitously found a Prius III's just the way I wanted it listed on ebay by William Benjamin and owned by you. Millenium Toyota agreed to refund my $1000.00 deposit and I called your dealership to inquire about the Prius you had on ebay. Bill Benjamin was not available when I called, but I had the very good fortune to have my call taken and handled by Kevin Williams. Kevin informed me that the listing had ended the night before and the car was no longer available. He asked me what I was looking for and said that he'd see what he could do. Well, I'm pleased to say that he called me back later that very same day to tell me that he had located the car I had described to him and then asked if I was interested in purchasing the vehicle. I indicated that I was very interested and over the next several days he and William scanned and emailed pertinent data to me so that I could be assured that the vehicle we were discussing was, in fact, just what I was seeking. Upon receiving the written materials regarding the vehicle and after agreeing on a price, I gave Kevin my credit card number and asked him to put a $1,000.00 deposit on the car. The next day, Friday October 30th, I went to my credit union and got a bank check for the balance and sent it off to Bill and Kevin. Once my check arrived at your dealership, all the documents necessary for me to register the vehicle here in New York were sent to me in overnight mail to assure that I would be able to register the car by Friday November 6th at the latest so that I could pick up the car on Monday November 9th. The necessary papers arrived late on Wednesday November 4th and the car was registered on Thursday the 5th. Throughout this almost three week back and forth, it was my pleasure to deal repeatedly with both Bill and Kevin. They are professional, helpful, attentive and friendly and I am sure that both of them create repeat customers for your dealership. It seemed like they were a team working in tandem for a common goal of providing excellent service to a prospective customer and a buyer. I never got, as has happened in the past with other dealers or sales transactions, "You'll have to talk to Bill" from Kevin or "You'll have to talk to Kevin" from Bill. These gentlemen did everything they could to make this slightly unusual sale a seamless purchasing experience for me and for that I would like to thank them through you. Having been slightly tentative about purchasing out of state and sight unseen, it was not only what these two fine gentlemen said and did that closed this deal but their demeanor and sincerity that won this customer over for you. You must sell a lot of cars and one sale, in some ways, is no big deal (as some other dealers have let me know in the past), but this was a big deal for me and the nature of our numerous contacts over the past several weeks, the many questions I asked and they answered and their patience when I needed it, made me feel as though I would be remiss if I did not share this information with you. Thank you for your attention in this matter. Sincerely Steve Schein More

I found my 2010 Prius V w/ATP listed by Expressway on eBay. Even though they had many pictures and a lot of details, I was wary to purchase a car on eBay. However, after all the due diligence and caution eBay. Even though they had many pictures and a lot of details, I was wary to purchase a car on eBay. However, after all the due diligence and caution, I drove from NJ to MA (4+ hours) to check the car. Everything was perfect about the car, the atmosphere was unpressured and friendly. Bill, the manager, is a pragmatic guy who came across as wanting to do business. He was always forthcoming with information and always ready to answer questions. This was a great car buying experience. Given the opportunity, I'd jump at the opportunity to take more of my business to Expressway! More

I love this dealership. After 5 unpleasant years dealing with the service department were I purchased my 4 runner I gave up and called Expressway Motors. From the very first call they were friendly dealing with the service department were I purchased my 4 runner I gave up and called Expressway Motors. From the very first call they were friendly, professional and most importantly very accommodating. More

I brought my vehicle into expressway for a service issue. I perchaced my vehicle elsewhere but didn't want to service there. I spoke to a gentleman at expressway that was great with customers and showed he w I perchaced my vehicle elsewhere but didn't want to service there. I spoke to a gentleman at expressway that was great with customers and showed he wanted my business. My brakes were squeaking other places said this was normal and I know they are going to squeak a little, but this was loud. Expressway fixed my brakes and I am much happier with my car now. More

We went to Expressway to fix an evaporation leak problem We went to Expressway to fix an evaporation leak problem in our 2003 Toyota Corolla THREE times in 10 days, but they failed the fix the problem for We went to Expressway to fix an evaporation leak problem in our 2003 Toyota Corolla THREE times in 10 days, but they failed the fix the problem for us. We were charged for over $500 for parts and labor and ended up with the exact same problem in our car. The manager refused to give us a refund. Inferior repair service in Expressway Toyota, save your time and money, PLEASE go somewhere else! More

This was an unpleasant experience. I probably saved a few hundred dollars, but the experience was bad.Took them 8 days to deliver a car that was at a dealer 30 miles away. They had me replace my good 8, few hundred dollars, but the experience was bad.Took them 8 days to deliver a car that was at a dealer 30 miles away. They had me replace my good 8,500.00 personal check with a cashier's check and then submitted the personal check (for payment on the same account where I'd drawn the cashier's check.) I had to call them several times to get them to fess up. Owners have an ad campaign wearing Superman suits and trashing their competitors as "evil". They claim that their friendliness etc. makes up not having new facilities. My experience in buying a new Toyota from their competitor (the "evil mega dealer") was a lot better. The service was better, they delivered the car on time and at least there were pleasant surroundings. More

The dealership is old, the shop looks like, well a shop, but the employees are great! Very friendly and helpful! They seem to have very little turnover unlike all the other dealers. Every time I go in I see but the employees are great! Very friendly and helpful! They seem to have very little turnover unlike all the other dealers. Every time I go in I see the same employees and always can request my favorite technician. I feel like they know me, and my car. Not like the giant dealers where you are just another number. They don't have big screen tv's or serve 5 course lunches, but who wants to spend their day at a dealership! You get a smile, and right in and right out! More