FIAT of Scottsdale

I recently bought a Fiat 500e and brought my car in for service. One item was for a window that didn’t work properly. I was informed was the window regulator which is a notorious issue with these cars. Th service. One item was for a window that didn’t work properly. I was informed was the window regulator which is a notorious issue with these cars. The window was completely rolled up and stayed in position. They made some other recommendations and I had one of those completed. I told them to hold off on the other items and would schedule each of those in the future as they were not critical items.. Upon picking the car up, the service advisor NEGLIGENTLY and stupidly attempted to roll the window down twice, causing a catastrophic failure resulting in the window requiring tape in order to hold it fully closed. He then lied and said he did not do it even though I saw him ouch the window button. (Suggested fix: I pay $190 for the part and they will fix it or I can buy the part somewhere else and pay them $299.99 for labor to install it!) This was not an item that needed to be fixed immediately, however it is now. They also caused the steering column shroud to be completely knocked loose and detach from itself and now it is not seated properly and rattles. This was not one of the problems (fully attached and no rattle) the car had when I brought it in, but John Kenney stated it was a pre-existing condition that every Fiat 500 has and it would cost $125 for the part plus labor to repair it. They are refusing to properly repair the issues they caused. I WILL NEVER TAKE MY CAR HERE AGAIN!! More

Bought a new truck in October for cash. We advised Steve Ehlert that we would be registering the truck in the State of FL, at which time he told us that we would be able to collect a refun We advised Steve Ehlert that we would be registering the truck in the State of FL, at which time he told us that we would be able to collect a refund of the excess tax that was paid in the State of AZ (8%) from the State of Florida. Florida has a 6% sales tax rate on vehicles. Steve E was absolutely INCORRECT in his statements and he did not advise the title clerk to send the title directly to the State of FL. Instead, they had the title completed under the State of AZ and mailed it to us. Had this been done correctly, we would have save $1,700+ on taxes. This is wrong on so many fronts because the salesman led us down the proverbial rabbit hole with a lie. In addition, Jen Martinez also heard the conversation so there was double acknowledgement. I have called the dealership MANY TIMES now and a call back has yet to occur. I guess the dealership does not rely on repeat business and does not object to less than stellar reviews because of their actions and lack of knowledge. According to their written statement in the original review response, "Customer service is our top priority". This has proven to be a lie considering I have placed 11 calls requesting a call back. I was able to talk to Cameron (asst mgr) early on and he had Jen Martinez contact me--which she did--once. Now everyone just 'ghosts me' as if I do not exist even though I paid cash for the 2022 RAM truck purchased. I can only assume they just wash their hands of cash customers once the purchase has concluded. I did receive a response from the dealer on 1/6/23 through DealerRater responding to the original review I wrote. They requested that I contact Glen Drobney at Fiat of Scottsdale. I called same day and was told that Glen Drobney was no longer with the dealership and that Brian would call me back. That never happened either. There is no doubt that the dealership is responsible for a costly mistake that we paid for by not sending an electronic title to the State of FL. We WILL NEVER do business with this dealership again. More

Dean and Mo were both awesome to work with. I've been through a lot of dealer transactions and this one was pretty painless. I've been through a lot of dealer transactions and this one was pretty painless. More

Salesperson DEAN UDDIN was assertive, informative, relentless, understanding, and nice; as was the Manager OZZIE. relentless, understanding, and nice; as was the Manager OZZIE. More

We just recently purchased a Mercedes GLA 250 SUV at Fiat of Scottsdale. I just want to give a big shout and a big thanks to Ozzy and Shane for their professionalism and for their awesome customer servi Fiat of Scottsdale. I just want to give a big shout and a big thanks to Ozzy and Shane for their professionalism and for their awesome customer service. They made our purchase really easy from start to finish. Keep up the good work gentlemen!!! I will definitely tell our friends about you and your dealership! Again thank you so much!!! Gene Lumba More

I have now purchased 3 vehicles from this dealership. Mark Atia and Chris helped me with the purchase of a Alpha Romeo Stelvio. They were very fair in my trade in and final price. Everything was moved al Mark Atia and Chris helped me with the purchase of a Alpha Romeo Stelvio. They were very fair in my trade in and final price. Everything was moved along quickly and professionally. No one I dealt with was pushy or rushed. More

Mark Atia provided me an outstanding new vehicle purchasing experience. He and the entire sales staff afforded me every consideration associated with my purchase. I would gladly due business there purchasing experience. He and the entire sales staff afforded me every consideration associated with my purchase. I would gladly due business there again. More

Always a great experience at airpark!! Smooth from start to finish. Dean Uddin was very thorough and the vehicle looked amazing. Very pleased! This is the 6th vehicle we have purchased from Airpark, we will to finish. Dean Uddin was very thorough and the vehicle looked amazing. Very pleased! This is the 6th vehicle we have purchased from Airpark, we will absolutely continue to refer our friends and family to purchase vehicles from them. Thank you To all that helped. More

Jon at Fiat service is great to work with! He responds quickly! And the turn around is great! I would recommend this service to anyone quickly! And the turn around is great! I would recommend this service to anyone More