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Fair Oaks Ford
Naperville, IL
3,185 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,185 reviews
April 04, 2018
Wonderful Experience I was very impressed with the Fair Oaks dealership. This was my first time buying a car from them. Pamela Hammersmith was super friendly and profess I was very impressed with the Fair Oaks dealership. This was my first time buying a car from them. Pamela Hammersmith was super friendly and professional. The car buying process was not stressful and we were in and out pretty quickly. All in all, highly recommend the dealership and the salesperson. More
by KCM
Employees Worked With
April 04, 2018
Quick, pressure free experience I had an excellent experience at Fair Oaks Ford and Lincoln. My salesman Gio was very personable and knowledgeable about the vehicle. I was able to wa I had an excellent experience at Fair Oaks Ford and Lincoln. My salesman Gio was very personable and knowledgeable about the vehicle. I was able to walk away feeling like I got a great deal and happy to be a part of the Fair Oaks team. Would definitely recommend this dealership to friends. More
by JChron326
Employees Worked With
Gio Pina
April 03, 2018
#1 Car Buying Experience in Chicagoland Area Our family has been a customer of Fair Oaks close to 30 years with multiple purchases. Each time the customer experience gets better and better. Con Our family has been a customer of Fair Oaks close to 30 years with multiple purchases. Each time the customer experience gets better and better. Contacted dealership online with regards to a specific car availability and was called back in less than an hour. Great call with Brandon Caudill and set up a test drive later that day. Brandon had the car ready when I arrived and all my questions were answered. Purchased the car that day. I have never felt any stress when buying cars from Fair Oaks. I feel like I'm not just buying a car from Fair Oaks Ford, but joining a family. Great job throughout the entire process from sales to financing. Our family will need 2 new cars for my wife and son in the near future. I definitely know where I will go. Hats off to John Krajnovich for having a great staff and well groomed operation at Fair Oaks Ford. More
by Bryan J
April 03, 2018
Excellent If you are considering purchase of a new or used car you should definitely visit Fair Oaks Ford/ Lincoln. Peg and I recommend that the first thing yo If you are considering purchase of a new or used car you should definitely visit Fair Oaks Ford/ Lincoln. Peg and I recommend that the first thing you should do after you arrive is to get acquainted with the Truck Manager Clint Schreiber. Don’t worry he also sells cars (we have purchased 2). What is important is that he is a nice guy, friendly and very knowlgeable about cars, trucks and Fair Oaks inventory. He will be pleased to share this knowledge with you no matter how long it takes. For example, for the past year we discussed trading in our F150. So I spent many hours discussing and looking at Lincolns with Clint without him ever pressuring me to buy one. Well Peg recently discovered a new 2017 Reserve Continental that she really liked and at a price we could not turn down. Serious learning was necessitated by the number of operating controls. Clint went over these with us individually and together. I met with him 3 times, the dealership will be happy to meet with you as many times as necessary. There is another situation that demonstrates that Clint is super salesman and a gentleman. Our niece’s car in Oklahoma City was totaled. To make a long story short, she had negotiated the price of a Ford and inquired as to the financing with her CU. Since she was visiting, she sent the info to us. We shared this information when visiting with Clint. His comment was we have the same car. He got us (her) a better price and better financing than she would have gotten in Oklahoma City! More
by stu1228
April 03, 2018
NEW CAR PURCHASE After taking my used ford purchased at another dealership to Fair Oaks for service and receiving what I consider outstanding service purchasing a new After taking my used ford purchased at another dealership to Fair Oaks for service and receiving what I consider outstanding service purchasing a new car there was easy decision. Chris Smith was my salesman and I wasn't disappointed. Chris worked with me on all of my needs and when done the deal I received was basically the deal I was looking for. Steve Squillo in finance and Bob Wojtan in management were both easy to work with and no pressure. I have already sent a friend who is looking for a new vehicle to the dealership More
by Fred B
April 01, 2018
Excellent Experience at Fair Oaks Vince was awesome and super easy to work with. Very accommodating and easy going. I went to several other dealers and had the “run around” on pricing, Vince was awesome and super easy to work with. Very accommodating and easy going. I went to several other dealers and had the “run around” on pricing, what they could do for me, etc. First time we sat down Vince was awesome, professional, and helpful. Definitely made the whole car buying experience easier. More
by JackK
Employees Worked With
Vince Kerber
March 28, 2018
finally a good car buying experience just picked up my new MKZ at Fair Oaks lincoln. The entire experience was a pleasure. My salesman Dan B was a complete professional, the staff that we just picked up my new MKZ at Fair Oaks lincoln. The entire experience was a pleasure. My salesman Dan B was a complete professional, the staff that we dealt with were polite and friendly. I received a fair sum for my trade in and the new car price was very reasonable. No pressure to buy the car and none for the extended service plan. We were informed of the service plan which we declined, it was never brought up again. I feel as if we were treated as friends. If your looking for a Lincoln, check out Fair Oaks you won't be disappointed. More
by Stephand Dave 007
March 26, 2018
Excellent 3rd car purchase experience. I've bought three cars/trucks at Fair Oaks Ford and each time I've had a great experience. They found just what I was looking for in a F-150 and work I've bought three cars/trucks at Fair Oaks Ford and each time I've had a great experience. They found just what I was looking for in a F-150 and worked with me on a reasonable price. Service was quick and not overly aggressive. I'll plan to shop here again for our next vehicle. Post-sale service has be great as well. More
by tittelbach
Employees Worked With
Chris Smith
March 24, 2018
Excellent quick service! Hands down, the easiest car buying experience I’ve ever had. The staff was very professional and curtious. They didn’t push any vehicles on me, but i Hands down, the easiest car buying experience I’ve ever had. The staff was very professional and curtious. They didn’t push any vehicles on me, but instead provided professional guidance on the vehicular I was interested in. I recommend this dealer to anyone looking for a great Ford or Lincoln vehicle. More
by Xander77
Employees Worked With
Chris Policarpio, Vince Kerber, Chris Smith
March 24, 2018
It was very pleasant and enjoyable It was fast and easy and no pressure to buy. they make you feel at ease. They found what i really wanted and gave me a fair trade value for my t It was fast and easy and no pressure to buy. they make you feel at ease. They found what i really wanted and gave me a fair trade value for my trade. More
by rick2017
