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Fair Oaks Ford

Naperville, IL

4.7
3,186 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,186 reviews

November 14, 2017

Very friendly people This was a great dealer to do business with. Vince had the car pulled up when we arrived and the staff was very friendly. There wasn’t any pressure an More

by Edge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Kerber
November 12, 2017

Pleasent Jonathan was our salesman, he established a positive and welcoming feel during our time at Fair Oaks. Jonathan listened to what I wanted and made it h More

by Rong04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kramer, Jonathan Garcia
Nov 12, 2017 -

Fair Oaks Ford responded

We are so glad to hear that you felt so positively about your experience with Fair Oaks. We enjoyed working with you both to find what fit your needs, and to take care of it in a timely manner. We appreciate your taking the time to write a review about your experience. We thank you, and we look forward to seeing you around for oil changes and scheduled maintenance. We wish you a great holiday season, and thank you again for both your business and your review!

November 11, 2017

Very Good Experience, Fast and Professional Stopped in to Fair Oaks and met Vince when we were trying to decide on what car to buy. He was very helpful, but when we made our final decision we d More

by BillMKC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Kerber
Nov 12, 2017 -

Fair Oaks Ford responded

Bill, Thank you very much for giving us the opportunity to earn your business. We're glad that you had such a positive experience with Vince! If you need anything in future, please never hesitate to call or stop in. We are always at your service. We look forward to seeing you around for oil changes and scheduled maintenance. Have a great holiday season, and take care!

November 10, 2017

smooth process I have dealt with Clint Schreiber twice now. I have bought a personal vehicle for my wife and now one for my business! He was always available to answ More

by casey michalek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Schreiber
Nov 12, 2017 -

Fair Oaks Ford responded

Casey, Thanks so much for the positive review about your experience with Clint, and for putting your loyalty in our hands. We appreciate that, and we're so glad that you are always pleased with how you are taken care of. Please let us know if we can do anything for you, answer any questions, anything. We are always at your service. Again, thank you, and we wish you a happy holiday season!

November 06, 2017

Willing to go the extra mile Pam was very friendly from the moment we walked into the lot and was able to get us into a car to test drive right away. She was willing to go the ext More

by KNB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2017 -

Fair Oaks Ford responded

Thank you so much for the opportunity to earn your business--we are thrilled that you had an excellent experience with Pam! Thank you, also, for taking the time to write a review. We greatly appreciate it. We wish you nothing but safety and enjoyment in your new car. Should you need anything at all, never hesitate to call or stop in. We are always happy to assist. Have a great holiday season, and take care. Thank you again!

November 06, 2017

Very Professional Team This is my 2nd Truck purchase from the dealer in the past 4. This experience was hands down better. Not that the 1st experience was bad, but there new More

by CDSC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Schreiber, Dave Wargo, Steve Squillo
Nov 12, 2017 -

Fair Oaks Ford responded

Thank you so much for this excellent review--it means a great deal to us to have made your experience so fantastic. We also appreciate your loyalty to Fair Oaks, and we will do our best to continue improving our processes to keep it. We wish you nothing but safety and enjoyment in your new truck, and we hope you enjoy the upcoming holidays. Thank you again, and take care!

November 03, 2017

Should be called No hassle Ford I can’t describe how simple the process was. From the salesman’s knowledge to getting the vehicle and price I was looking for. It’s a shame I didn’t k More

by Fat Ricky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gio Pina, Steve Squillo, Vince Kerber
Nov 12, 2017 -

Fair Oaks Ford responded

Thank you so much for the kind review---we appreciate that you've taken the time to let us know about your experience here. Thank you also for giving us the opportunity to earn your business! Should you need anything at all or have any questions, never hesitate to call or stop in. We are at your service. Wishing you the happiest of upcoming holiday seasons. Thank you again, and take care!

November 02, 2017

2017 Explorer I have purchased many cars in the past and was looking at other dealerships and cars. None compare in sales or service. Gio was a pleasure to work w More

by Steve Pickens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gio Pina
Nov 12, 2017 -

Fair Oaks Ford responded

Steve, Hope that you've gotten that pairing issue resolved, but if not, please don't hesitate to come in or call us, and we're happy to help you. Thanks so much for giving us the opportunity to work with you, and we appreciate you taking the time to write a review. Should you need anything in the future, let us know--we look forward to seeing you around for oil changes and scheduled maintenance. Have the very happiest of holiday seasons, and take care!

November 02, 2017

Sales Consutant Experience I would like to thank Pam Hammersmith for her professional approach and expertise in helkping me locate the right automobile for my situation. Togeth More

by Kati
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2017 -

Fair Oaks Ford responded

Kati, Thanks so much for your kind review of your experience with Pam, John, and Fair Oaks. We're so appreciative of your continued loyalty to us, and we look forward to the opportunity to exceed your expectations in the future! We wish you the very happiest of upcoming holiday seasons--take care!

October 31, 2017

Wonderful Customer Service Extremely helpful and willing to work with Usa day did not pressure us or make us feel we had to do anything! Would highly recommend this dealership. More

by Jasonkyle13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Gio Pina
Nov 12, 2017 -

Fair Oaks Ford responded

Jason, Thank you so much for allowing us the opportunity to earn your business. We truly appreciate it, as well as you taking the time to leave a review. That means a great deal to us. We are always at your service, so please never hesitate to call or stop in if you need anything. We wish you nothing but safety and enjoyment in your new vehicle, and we hope you have a great holiday season. Take care!

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