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Fair Oaks Ford

Naperville, IL

4.7
3,194 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,194 reviews

April 30, 2017

Great communication I found my new car online and went through the purchase process online. So I did have lots of questions about the car I was buying site unseen. Craig More

by tycon00
Customer Service
Recommend Dealer
Yes
Employees Worked With
Craig Holsman
May 03, 2017 -

Fair Oaks Ford responded

Thank you for allowing us the opportunity to work with you to find your new car! Many people are going online to choose their new cars, and we're committed to making the purchase process as easy as possible no matter how you find us. Thank you also for taking the time to write a review. We appreciate it! Should you have any further questions about your new vehicle, don't hesitate to call, email, or stop in. We are always at your service, and look forward to seeing you in future for oil changes and scheduled maintenance!

April 29, 2017

Part Of The Family Always a smooth and painless process. My family has been coming here for as long as I can remember and for me there is no other choice. John, Pam, B More

by JF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Mayer, Steve Squillo
May 03, 2017 -

Fair Oaks Ford responded

We are so glad that you're not only a longtime loyal customer, but that you always have the kind of experience that makes you want to come back. Thank you so much for taking the time to write a review! It is always a pleasure to assist you, and we look forward to seeing you for oil changes and scheduled maintenance. Enjoy your new car with the utmost safety, and take care!

April 29, 2017

Excellent I had a very nice experience, Louis my sales representative was very patient and helped in the overall process as well as the manager Dan. I'm really More

by Evy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Macias
May 03, 2017 -

Fair Oaks Ford responded

Evy, Thank you for coming in and letting us help you with your purchase! We're so glad that Louis and Dan were able to get you the car you wanted. We also thank you for taking the time to write a review. If we can assist you in the future, please don't hesitate to call or stop in. We are always at your service. We look forward to seeing you around for oil changes and scheduled maintenance!

April 29, 2017

Effortless The lease on my 2014 MKZ was about to expire so I called Pam Hammersmith to detail the turnover. I told her exactly what I wanted on the new car, and More

by MKZZZZZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2017 -

Fair Oaks Ford responded

Thank you so much for trusting us with your lease turnover and new purchase---we appreciate your business. We also thank you for taking the time to write a review about your experience! We strive to treat each customer fairly and to make the lease/purchase process as painless as possible. It is always gratifying to know that what we're doing is working. We wish you nothing but safety and enjoyment in your new MKZ and we look forward to seeing you around for oil changes and scheduled maintenance!

April 27, 2017

Professional Straight Talk This was an excellent car buying experience. Both Craig and Brandon were very knowledgeable, helpful and considerate. I had many question and a degr More

by Ian Ostergaard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Brandon Caudill
May 03, 2017 -

Fair Oaks Ford responded

Ian, Thank you so much for not only allowing us to work with you on your purchase, but for taking the time to write a review. We pride ourselves on giving every customer exactly what you experienced, and we're so glad that you felt like you were well taken care of. Thank you for your business, and we look forward to seeing you around for oil changes and scheduled maintenance!

April 27, 2017

purchase new continental it was a great experience from beginning to end. Craig was very easy to work with, he made the car buying fun. No pressure, all straight talk, answe More

by Len
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose, SAntiago, Craig Holsman
May 03, 2017 -

Fair Oaks Ford responded

Len, We appreciate you! Thank you for your patronage, and for taking the time to review us. We're grateful for customers like you. We hope you enjoy every moment in your new Continental. It's a beautiful car, and we wish you nothing but safety and enjoyment in it!

April 27, 2017

Treat us like family! We have been loyal Fair Oaks Ford customers since the late 1980’s…and for very good reason. Dan Krajnovich, Pam Hammersmith and the entire Service Dep More

by LN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Krajnovich, Entire Service Department
May 03, 2017 -

Fair Oaks Ford responded

You've perfectly encapsulated the way we want every customer to feel when they work with us, and for that, we thank you! We are deeply appreciative of your loyalty, and we look forward to every interaction with you and your family. Thank you for not only your business, but for your kind review. Enjoy your new vehicle, and we look forward to many more years working with you and yours! Take care!

April 24, 2017

NEW LEASE This is the fourth vehicle I have leased from Fair Oaks and the experience was quick and easy. Pam Hammersmith was very helpful and informative. The s More

by tds1220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Hammersmith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Squillo
Apr 24, 2017 -

Fair Oaks Ford responded

We're so glad that not only are you a repeat customer, but that you took the time to write a review. We appreciate you! Thank you for your loyalty to Fair Oaks--we are glad that you came to us, and it is always a pleasure to work with you. Should you have any questions, please don't hesitate to call or stop in. We are always at your service. Thank you, and take care!

April 21, 2017

Paul was an amazing sales person The relationship that we had with Paul could not have been better he really made us feel at home there. He is a great sales person and we hope to see More

by baby.leah24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Fedorchuk
Apr 24, 2017 -

Fair Oaks Ford responded

Thank you so much for coming in and entrusting us with your purchase. We're so glad that Paul took such good care of you, and that you were pleased with your experience. We can't ask for anything more. We also appreciate your taking the time to write a review, so thank you! Please don't hesitate to reach out if we can do anything for you. We are always at your service. Take care!

April 19, 2017

Leasing a new car We were very pleased with all the information and assistance we received from the sales personnel. They were friendly, patient,and answered all our qu More

by Cargo Nell,239
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bloom, Gio Pina, Matt Kramer, Steve Squillo
Apr 24, 2017 -

Fair Oaks Ford responded

We're thrilled to hear that you had such a great experience with Fair Oaks and our sales team. Thank you for taking the time to write a review. We very much appreciate it! Please do let us know if you have any questions or concerns in the future. No matter how long it's been since you purchased, we are ALWAYS at your service. Never hesitate to call or stop in. Thank you again, and take care!

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