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Fair Oaks Ford

Naperville, IL

4.7
3,195 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,195 reviews

January 24, 2017

Purchae of a new F250 Outstanding service and price. The entire team from sales to service continues to provide a high quality product and friendly service. This is what ke More

by rborkus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Buzdugan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2017 -

Fair Oaks Ford responded

Thank you so much for your continued faith in us, we always appreciate our repeat customers! We're glad that you had a great experience, and that you took the time to write a review about it. Thank you. We wish you much enjoyment and safety in your new F-250, and hope this is the beginning of a bright 2017 for you and yours!

January 24, 2017

New car buying Experience! Jeremy Bloom at Fair Oaks Lincoln was once again an outstanding salesman. He goes outside of the box to work with you, and he's patient at that. He h More

by sstack72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Bloom
Jan 26, 2017 -

Fair Oaks Ford responded

We're so glad that you had a tremendous experience with Jeremy---reviews like yours are what we live for! Thank you for taking the time to write about your experience, and thank you for coming to us for your purchase. We look forward to serving you in the future. If you ever have questions, please call or stop in. We are at your service! We wish you nothing but safety and enjoyment in your new vehicle!

January 22, 2017

best custermer service i drove a great distance to deal with paul fedorchuk he sold me my first suv mkx i was very nervus about the transition he took his time with me an More

by casey123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Policarpio, Paul Fedorchuk, Steve Squillo
Jan 26, 2017 -

Fair Oaks Ford responded

Casey, We're so glad that you came to us and that you had a good experience. We appreciate your driving a long ways to make sure you got what you wanted! You have great taste! Should you have any questions about your purchase, you know you can call us anytime and we're happy to help. We are at your service. Thank you again for buying from us, and we look forward to seeing you again in the future!

January 21, 2017

focus bought a new focus., 3rd one now. very happy with the car, it has new improvements. Rides very well. New color that I like. improved sync system whic More

by jimcarmody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Squillo
Jan 26, 2017 -

Fair Oaks Ford responded

Jim, Thanks so much for entrusting us with the purchase of your new Focus, and thank you also for taking the time to write a review. We appreciate both! We're glad you came in, and we're glad that we were able to get you what you wanted. We wish you nothing but safety and enjoyment in your new car, and here's to a great 2017!

January 21, 2017

Great Team at Fair Oaks Lincoln I purchased a 2017 MKX at the end of December. It was great to work with Chris Policarpio and the rest of the team. My first visit was in mid Novemb More

by Jim Leyden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Policarpio, Matt Kramer
Jan 26, 2017 -

Fair Oaks Ford responded

Jim, You've got great taste! Thank you so much for choosing to do business with us when looking for your new vehicle. We appreciate it, and we also appreciate your taking the time to write about your experience. We're glad that our no-hassle sales approach worked for you, and that you had a great experience. Should you have any questions, or need anything at all, please don't hesitate to reach out. We are at your service. We wish you nothing but safety and enjoyment in your new MKX, and our best wishes for a great 2017 for you and yours!

January 19, 2017

Good Customer careCOOKIES NICE PEOPLE AND GOOD CUSTOMER SERVICE FAMILY MEMBER RECOMMENDED THIS PLACE TO US.GOOD PRICES .. NICE CAFETERIA AND GOOD SNACK TOO COFFEE,WATER,SNACK . More

by Javier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gio pina, Gio Pina
Jan 26, 2017 -

Fair Oaks Ford responded

Javier, Thanks so much for entrusting us with your purchase! We deeply appreciate it, and we also appreciate your taking the time to write a review. We're glad you liked the cookies! If you have any questions about your new car, please stop in or give us a call--we are always at your service. We wish you many years of safety and enjoyment in your new vehicle, and hope that this begins a bright 2017 for you!

January 19, 2017

pleasant experience This is the first time that my husband and I have been to a dealership and didn't feel pressured by an overly pushy salesperson. When we told Paul we More

by WP2016
Recommend Dealer
Yes
Employees Worked With
Paul Fedorchuk
Jan 26, 2017 -

Fair Oaks Ford responded

Wow---we are sorry for whatever dealership has treated you so poorly in the past. We would never take your keys and hold you hostage. That's not how we do business, as you can see. We're so thrilled that you had a great experience with us, and we're thankful that you took the time to write a review. We deeply appreciate it. Thank you for giving us an opportunity to serve you. Should you have any questions about your new car, or need anything at all, we are at your service. Until then, we wish you nothing but safety and enjoyment in your new vehicle!

January 19, 2017

New 2017 Ford Explorer I would recommend this dealership . Geo was patient , knowledgeable and made us feel comfortable. Great dealership would definitely recommend to a fr More

by Tina and Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gio Pina, Steve Squillo
Jan 26, 2017 -

Fair Oaks Ford responded

Tina and Taylor, Thank you so much for entrusting us with your new SUV purchase, and for taking the time to write a review. We appreciate it! Should you need anything, or have any questions, please don't hesitate to call or stop in. We are at your service. We hope this is a bright beginning for your 2017--we wish you nothing but safety and enjoyment in your new SUV!

January 19, 2017

Great salesperson! This was the best experience we have had when purchasing a new vehicle. Pam was very personable and knowledgeable. There was absolutely no pressure! I More

by Mike and Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2017 -

Fair Oaks Ford responded

Mike and Marie, Thank you so much for taking the time to write us a review---we appreciate it! We also appreciate your business more than you know. We're so glad that you had a great experience with Pam-she is incredible, and we hear people singing her praises a lot. We know we're lucky to have her! We're so glad that we were able to get you into a new vehicle, and we wish you much safety and enjoyment in it. May this be a bright beginning to 2017! Thanks again!

January 18, 2017

Wonderful experience! Pam was absolutely amazing! Pam took her time in showing us everything we were looking for. She listened attentively without being pushy or over the More

by AmberB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2017 -

Fair Oaks Ford responded

Amber, Thank you so much for such a great review--we are humbled! We're so glad that you came to us for your purchase, and that you had such a wonderful experience. We want every customer to feel the way you do. Should you need anything in the future, or have any questions, please don't hesitate to reach out. We are at your service, always. We wish you nothing but safety and enjoyment in your new car, and hope this is a bright start to 2017!

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