Fair Oaks Ford

very pleasant experience We are very happy with our MKZ and the whole process was smooth and uneventful. Pam was excellent and very accommodating. We were back in a few month We are very happy with our MKZ and the whole process was smooth and uneventful. Pam was excellent and very accommodating. We were back in a few months for our next car. More

Super friendly staff This was the most stress free car buying experience we've ever had. Everyone was extremely friendly and all our questions were answered and we felt 1 This was the most stress free car buying experience we've ever had. Everyone was extremely friendly and all our questions were answered and we felt 100% confident of our decision by the time we signed the dotted line! Would highly recommend visiting the team at Fair Oaks in Naperville. More

Great Leasing Experience once again Jeremy Bloom was excellent. His patience and attention to detail in dealing with my wants in a vehicle are outstanding. He goes above and beyond in Jeremy Bloom was excellent. His patience and attention to detail in dealing with my wants in a vehicle are outstanding. He goes above and beyond in helping me select the best vehicle. He has always taken the time to show me the new features of the car and describe how the new Lincoln app works. I appreciate his time and dedication to make me a satisfied Lincoln owner. He has never been pushy and is straight with the facts. Thank you for making this experience smooth. More

Great team! I found the Ford F-150 I was looking for online at fair oaks . I emailed Craig at 6pm and he got back to me within minutes. I live 1-1/2 hours from th I found the Ford F-150 I was looking for online at fair oaks . I emailed Craig at 6pm and he got back to me within minutes. I live 1-1/2 hours from the dealership so I didn't want to go there 2-3 times before I bought. Craig worked with me for a couple days before I made it in for a test drive. The price was great and so was the service. Everyone was helpful. Thanks again craig and fair oaks!! More

Outstanding Car Buying Experience We had a terrific experience. Employees are very knowledgeable and friendly. Great Hospitality. We purchased a Lincoln MKC and are ecstatic! Our sa We had a terrific experience. Employees are very knowledgeable and friendly. Great Hospitality. We purchased a Lincoln MKC and are ecstatic! Our salesman could answer every question we had about our new vehicle and then some. More

Excellent Pam and John are the best! Professional and friendly as was everyone I met at the dealership. This was my second purchase/lease from this dealership i Pam and John are the best! Professional and friendly as was everyone I met at the dealership. This was my second purchase/lease from this dealership in recent years, at this point I could not imagine going anywhere else. More

Overall total satisfaction From the time I used the internet "Build and Buy" my vehicle, to the day I drove it from the dealer, the whole Lincoln experience was flawless, a plea From the time I used the internet "Build and Buy" my vehicle, to the day I drove it from the dealer, the whole Lincoln experience was flawless, a pleasure to do business, and no complications. The dealership bent over backwards when helping me and guiding me through the purchase process. There was absolutely no pressure from anyone. This will continue to be my dealership. More

Great experience to buy a car I got a good deal and in much less time and effort than at any dealer before. I would recommend them to anyway in the market for a new car. I started I got a good deal and in much less time and effort than at any dealer before. I would recommend them to anyway in the market for a new car. I started my shopping online and did the majority of it online. When I was satisfied, I made the deal by text, I went in signed and picked up my new explorer. It was awesome! More

Purchase of New Ford Escape We purchased a 2016 Ford Escape from Fair Oaks Ford for my wife in December of 2016. We had reviewed online and picked out two vehicles we wanted to l We purchased a 2016 Ford Escape from Fair Oaks Ford for my wife in December of 2016. We had reviewed online and picked out two vehicles we wanted to look at. Upon arrival we went into the show room to find a sales person to help us. Pam Hammersmith was there to greet us and help us get the ball rolling for a test drive. Pam was very helpful and informative when answering questions about the vehicles. We were slightly disappointed on the amount offered on our trade in based on the value KBB and the condition of the trade in so, because of that, we decided to sell the car privately and received an amount better suited for the vehicle. More

Fantastic and excellent! After visiting numerous dealers we felt Fair Oaks was the dealer that went above and beyond in searching for the SUV we wanted. It was actually a plea After visiting numerous dealers we felt Fair Oaks was the dealer that went above and beyond in searching for the SUV we wanted. It was actually a pleasure buying a car. Our sales rep Jeremy Bloom introduced me to everyone in all of the different departments making me feel like I was part of the Ford family. The Manager Matthew Kramer was also excellent in the service provided explaining all of the paperwork that made it more exciting for purchase of my new car. When I say I felt like part of the Ford family it's literally true. There are several generations of families that work there. That shows that there internal customer service is just as excellent. I am a reformed GMC buyer I'm now all about Ford. More