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Fair Oaks Ford

Naperville, IL

4.7
3,195 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,195 reviews

December 16, 2016

Great Experience I leased a 2017 MKZ and couldn't have had better experience. Everyone was very friendly and accommodating. They all made the process very simple and More

by J-man23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Buzdugan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance guy, I think his name was John
Dec 20, 2016 -

Fair Oaks Ford responded

Thank you so much for entrusting us with your purchase, and thank you for taking the time to write a review! We appreciate your business, and we're so glad we were able to get you into that beautiful new MKZ. We wish you nothing but safety and enjoyment in your new car, and the happiest of holidays!

December 14, 2016

Craig Holsman is the best! This is my 3rd F150 purchased through Craig, he is the best! Tells you exactly what he can do with no messing around. Answered calls and emails even More

by Schultz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman
Dec 20, 2016 -

Fair Oaks Ford responded

We love to read reviews like this--thank you so much! We appreciate your continued business and trust in us. We're so happy that we were able to find you what you wanted. Thank you, also, for taking the time to write a review. We wish you nothing but safety and enjoyment in your new F-150, and the happiest of holidays!

December 10, 2016

Going Domestic ! I have been test driving Fords and Lincolns every year for the last 10 years, going to the Auto Show allows that opportunity plus it puts a little m More

by Le Roy Churchill III
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Jeremy Bloom
Dec 13, 2016 -

Fair Oaks Ford responded

Le Roy, We're so glad you're thrilled with your purchase--the MKX is a gorgeous car! Thank you for taking the time to write a review about your experience. We appreciate both the time you spent on the review and the time and faith you entrusted in us during the leasing experience. We wish you nothing but safety and enjoyment in your new car, and the happiest of holidays!

December 10, 2016

Gio was a great sales person to deal with! I went to Fair Oaks Ford as a recommendation from my friend Jerry who bought a F150 lariat from them and was very happy with this particular dealershi More

by John Root
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gio Pina
Dec 13, 2016 -

Fair Oaks Ford responded

John, We do take pride in those cookies! Thanks so much for coming in-we're glad your friend's recommendation lived up to your standards. We appreciate not only your business, but the time you have taken to write a review. We hope you enjoy your new ride, drive safely, and have a great holiday!

December 10, 2016

Integrity, trust and loyal..love my salesman. I've bought or leased three autos from Fair Oaks...many other dealers or manufacturers to choose from...I just feel like I get the best service and de More

by pjwillson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bloom
Dec 13, 2016 -

Fair Oaks Ford responded

We're so glad that you keep coming back to us. There ARE a lot of dealerships to choose from, and we appreciate your loyalty more than you know. We also appreciate you taking the time to write a review. We wish you nothing but safety and enjoyment in your new vehicle, and the happiest of holidays!

December 10, 2016

Awesome Service! After a great experience with Craig in purchasing an F150 for my husband, we decided to go back and look at the Explorer when my lease was up. Craig More

by Karinmc77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Jeremy Bloom
Dec 13, 2016 -

Fair Oaks Ford responded

Karin, We're so glad you're happy with your purchase--and that you came to us for it! Thank you for entrusting us with your purchase, and thank you for taking the time to write such a nice review. We appreciate your business and your time. We wish you nothing but safety and enjoyment in your new Explorer, and the happiest of holidays to you and yours!

December 09, 2016

Time Saver I started online with Craig Holsman and saved a lot of time. Craig's no pressure approach, transparency, and swift follow-up on questions made my expe More

by Alex Sabo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman
Dec 13, 2016 -

Fair Oaks Ford responded

Alex, Thank you so much for entrusting us with your purchase--we're so glad that you had a great experience. We also appreciate you taking the time to write a review, so thank you so much. We wish you many years of safety and enjoyment in your new ride, and the happiest of holidays!

December 08, 2016

Easy transition I did almost everything online with Craig. Just came in, signed and picked up my new car. This was great due to the limited time I had to spend at a d More

by Katie R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman
Dec 13, 2016 -

Fair Oaks Ford responded

Katie, We're so glad you had a great experience! We appreciate your taking the time to write a review, as well. Please enjoy your new ride safely, and have a great holiday!

December 07, 2016

Straight forward Have worked with Craig Holsman for my last two cars and it is a pleasure to work with someone who just gets it done and causes no drama. Once you are More

by Don Nelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Gio Pina
Dec 12, 2016 -

Fair Oaks Ford responded

Don, We're so glad that you came in (despite the cold), and entrusted us with your purchase. We also deeply appreciate your taking the time to write a review. Any time you have any questions about your new car, don't hesitate to call or come on in. We're at your service. We wish you many years of safety and enjoyment in your new car, and a happy holiday!

December 05, 2016

Excellent purchase experience Purchased a new Ford Explorer. Craig helped locate the car and got it delivered quickly. Got upfront pricing, smooth purchase experience. Craig and Lo More

by pg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Louis Macias
Dec 05, 2016 -

Fair Oaks Ford responded

Thank you so much for coming in--we're so glad that you were able to get exactly what you wanted. Thank you, also, for taking the time to write a review. We appreciate that as well. We wish you many years of safety and enjoyment in your new ride---happy holidays!

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