Fair Oaks Ford

The BEST of the best! Words could never describe the level of service and satisfaction I have received from Fair Oaks Ford/Lincoln in my 30+ years of working with them and Words could never describe the level of service and satisfaction I have received from Fair Oaks Ford/Lincoln in my 30+ years of working with them and my most recent experience tops them all. Two weeks ago I took my 2013 Ford Fusion in for it's scheduled oil change and cold weather inspection only to walk out this week with a 2017 Lincoln MKZ to replace it. As some may see it as a master sales technique, I appreciate the fact that Jeremy Bloom (the BEST of the best) took the initiative to inform me that I had maximized the benefit of owning my Fusion and that there was a huge opportunity to convert my equity into a lease program that would save me a great deal of money. As much as I would have loved to drive a new Lincoln, I doubted that my most frugal wife would allow it. After she received a well written email explanation and given the necessary time to answer her many questions, Jeremy made her comfortable with the idea of converting from a free and clear vehicle to committing to a three year lease. Naturally I am thrilled with the outcome of driving a new car and my wife (the CEO) is happy to not only save money, but have our equity working for us. Thank you Fair Oaks Ford, keep up the good work... More

We love Chris Chris worked with me for a year on purchasing our new Navigator. We really had our eye on the vehicle but were waiting for the time when the circumst Chris worked with me for a year on purchasing our new Navigator. We really had our eye on the vehicle but were waiting for the time when the circumstances were right for us. Every time we would come in Chris was super~ never pushy but always patient & available to answer our questions. Finally pulled the trigger and he worked on getting us a deal that worked for us:) Highly recommend you go see him! Additionally the rest of the staff was polite and friendly didn't feel like the competitive spirit that you feel in some dealerships its more of a team effort that I'm sure adds to their success More

Another fantastic buying experience. It was a pleasure dealing with such a professional and knowledgeable staff. Jeremy listened to my needs and wants and found me the perfect vehicle. I It was a pleasure dealing with such a professional and knowledgeable staff. Jeremy listened to my needs and wants and found me the perfect vehicle. I couldn't be happier that I went to Fair Oaks Ford. More

No stress We looked on line first. Found what we thought would work for us. Went in an Jeremy. Was SO helpful..was there for every question we had An the pa We looked on line first. Found what we thought would work for us. Went in an Jeremy. Was SO helpful..was there for every question we had An the paperwork was super fast. You have to ask for Jeremy... The finance guy Steve was. Hoot... Was nice knowing the car we purchased was inspected by a dear Friends husband Joe. More

Great Customer Experience One thing I dislike about shopping for a new car is the sales person who hoovers and sometimes smothers me while I look around. The person we worked w One thing I dislike about shopping for a new car is the sales person who hoovers and sometimes smothers me while I look around. The person we worked with struck a good balance. Other dealerships in the past have had sales staff that called way too frequently to see how I was doing in making a decision. Not so with this experience. There were contacts made after our first visit while we waited for the new car inventory to build but they were timely and showed interest in my needs and desires. Everything was there to make this a great car buying experience. Staff had excellent product knowledge. They were willing to work to find the car that we wanted. I highly recommend this dealership. More

New car. We came to look at a new Fusion. Serafin Castelan showed us the car I came to see. Plus he also made a suggestion of another new Fusion we may be inte We came to look at a new Fusion. Serafin Castelan showed us the car I came to see. Plus he also made a suggestion of another new Fusion we may be interested in. We looked at the second car and then the process of making a selection started. There was absolutely no pressure put on us as to either car. When we sat down to deal it was still not a set decision as to which car we would get. As it turned out we got the one he suggested to us and it saved us a nice sum of money. I would recommend Fair Oaks Ford-Lincoln as a place to go for a car. Also Serafin Castelan was a great person to deal with. More

Professional and experienced, knowledgeable and fair! We just leased our 2nd vehicle from Pam in 6 months. She is so personable, patient and knowledgeable. We loved our first Pam and Fair Oaks Ford expe We just leased our 2nd vehicle from Pam in 6 months. She is so personable, patient and knowledgeable. We loved our first Pam and Fair Oaks Ford experience this spring and the 2nd one was just as good. Our first car a Ford Fusion, this time with a 2012 MKT trade-in for our new MKX. I called Pam a few days ago, told her what we were thinking about and she found us the perfect car for us. The team was again very knowledgeable and fair. Pam takes the time to understand your personal situation, wants, needs, likes, dislikes that makes the car search buying experience very customized and easy. Because Pam drives a Lincoln (and has for years), she is not only professionally but personally knowledgeable as well. We are officially a multi-car Fair Oaks Ford-Lincoln family and we are very happy!! Thanks Pam, John and Steve! More

Great Customer Service!! I just got home from purchasing a 2017 Ford Escape and I must say the care I received at Fair Oaks Ford was wonderful! I always dread going to pur I just got home from purchasing a 2017 Ford Escape and I must say the care I received at Fair Oaks Ford was wonderful! I always dread going to purchase a new car, so much so that I have had my had my husband do it alone for the past 15 years. After my dealings with Pam Hammersmith and Matthew Kramer tonight that opinion has now been changed. They made me feel very comfortable in the process. Thank you Pam and Matt!! More

Excellent experience and care I've been coming to Fair Oaks Ford-Lincoln for all of my vehicle purchases, Pam is the best to deal with when it comes to purchasing a new Lincoln. No I've been coming to Fair Oaks Ford-Lincoln for all of my vehicle purchases, Pam is the best to deal with when it comes to purchasing a new Lincoln. Not only does she know everything you need to know for your questions but she brings personal experience with being a Lincoln owner. My experience was more than excellent with buying my new 2017 Lincoln MKZ. I will always come back and recommend anybody looking to experience the perfect service I have received. Thank you for taking care of me like always! More

Pleasurable Experience Jeremy was all the things you want in a salesperson. Insightful, Understanding, Resourceful, Knowledgeable and Personable. A really good experience a Jeremy was all the things you want in a salesperson. Insightful, Understanding, Resourceful, Knowledgeable and Personable. A really good experience at this dealership and it will be my first stop for my next vehicle purchase. More