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Fair Oaks Ford

Naperville, IL

4.7
3,195 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,195 reviews

November 07, 2016

Very good Each time I come i.am treated with friendliness and respect. I often have the service advisor Dave. He is very helpful. I've known him for a long time More

by Lincolnman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Wargo, Steve Squillo
Nov 07, 2016 -

Fair Oaks Ford responded

Thank you so much for your business, and for taking the time to write a review. We appreciate it deeply. We look forward to seeing you for a long time to come!

November 07, 2016

Making it simple I have purchased several cars from John. He has always made the buying process simple. I worked with Jeremy during the sales process. He was non-pr More

by Keepitsimple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Bloom
Nov 07, 2016 -

Fair Oaks Ford responded

Thank you so much for entrusting us with your purchase---we appreciate your business! We also appreciate your taking the time to write a review. We're very glad that you had a great experience with John and Jeremy, but we'd like to discuss the issues you had in finance to be sure they don't occur again. At your convenience, will you call John to discuss? His number is 630-355-8140. Thank you again, and please enjoy your new vehicle!

November 07, 2016

Great experience This was my first time using Fair Oaks. Salesman Clint Schreiber made the entire process enjoyable, quick and painless. He was very helpful in finding More

by catiec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Schreiber
Nov 07, 2016 -

Fair Oaks Ford responded

Thank you so much for entrusting us with your new car purchase, Catie! We truly appreciate your business, and we also appreciate you taking the time to write a review. We wish you many years of safety and enjoyment in your new ride!

November 07, 2016

Very happy Gio was the best. Quick and easy lease process. I expected to be searching and buying the car to take the whole day but we got home in time for a nap More

by jrosignal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gio Pina
Nov 08, 2016 -

Fair Oaks Ford responded

Thank you so much for entrusting us with your purchase---we appreciate your business immensely. We're so glad that the process proved quick and easy. Those naps are important!! :) Thank you for taking the time to write a review. We do appreciate it, and we wish you many years of safety and enjoyment in your new car!

November 06, 2016

2 Cars Bought Great employees providing great customer service! Went back there after purchasing a previous car and the process went so very smooth and promptly ju More

by Ryan1130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Jeremy Bloom, Steve Squillo
Nov 07, 2016 -

Fair Oaks Ford responded

Ryan, Thank you so much for trusting us with a second purchase---we appreciate the repeat business! We strive to make the car-buying process a seamless, stress-free one, and we're so glad that you came to us. We hope you have many years of safety and enjoyment in your new car!

November 05, 2016

Friendly and informative Louis was very professional and friendly. He was not high pressure. He did all that he could to get the deal we were asking for. We would recommend More

by msmaj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Macias
Nov 07, 2016 -

Fair Oaks Ford responded

We're so glad that you had a great experience with Louis, and that you took the time to write us about it. We very much appreciate that. Thank you for entrusting us with your new car purchase--we wish you many years of safety and enjoyment in your new car!

October 31, 2016

Relaxed, informative, easy! We purchased a 2017 Ford Escape Titanium at Fair Oaks Ford and couldn't be happier with the Escape and the dealership. We did not feel rushed or press More

by GW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Schreiber
Nov 07, 2016 -

Fair Oaks Ford responded

Thank you so much for your recent purchase of an Escape--we appreciate your business! We also appreciate your taking the time to write a review! We're so glad that you feel confident in your purchase---please remember that we're always available if you have questions about any of the features on your new car. Call or stop in anytime. We wish you many years of safety and enjoyment in your new ride!

October 28, 2016

Love my Flex Great personalized customer service from Dan! He really went out of his way to meet our needs. His explanation of the car buttons and options was very More

by CaptRon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Buzdugan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2016 -

Fair Oaks Ford responded

So glad we were able to get you into the car you wanted, and that you had a great experience with Dan! Thank you for entrusting us with your purchase--and thank you for taking the time to write a review. We appreciate your business, and wish you many years of safety and enjoyment in your new ride!

October 28, 2016

Wonderful Car Buying Experience I came to Fair Oaks to purchase a new car after my previous vehicle had been totalled. Pam helped me search through the inventory and find anything th More

by Jeasterly94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2016 -

Fair Oaks Ford responded

While we're very sorry that your previous vehicle was totaled, we're appreciative that you came to us for a replacement. We're so glad that you had a good experience with Pam! Thank you for taking the time to write a review, and we wish you many years of safety and enjoyment in your new vehicle.

October 27, 2016

First great experience ever! I've purchased numerous Ford products over the years under the A and Z plans, but despite those perceived "easy" purchase transactions, buying a new c More

by jajujon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Macias, Steve Squillo
Oct 28, 2016 -

Fair Oaks Ford responded

We're so glad that we were able to help you get into a new car, and that you had a great experience with us. We pride ourselves on our no pressure approach to sales, and it's wonderful to hear that our customers feel that difference as well. Thank you for your purchase, and thank you for taking the time to write a review. We appreciate your time. Please don't hesitate to come in or call if you have any questions about your new car. May you have many years of safety and enjoyment in it! a

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