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Fair Oaks Ford
Naperville, IL
3,180 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,180 reviews
July 13, 2016
2nd time to Fair Oaks We just bought our 2nd car from Fair Oaks. Great service. Friendly and knowledgeable. All of our questions were answered and we would recommend Fai We just bought our 2nd car from Fair Oaks. Great service. Friendly and knowledgeable. All of our questions were answered and we would recommend Fair Oaks. More
by Dawn
July 13, 2016
AWESOME-AWESOME-AWESOME There is a reason why we just bought our third car from here - Craig Holsman!!! He has always gone the extra mile in helping us!!!!!! John Krajnovich There is a reason why we just bought our third car from here - Craig Holsman!!! He has always gone the extra mile in helping us!!!!!! John Krajnovich and Pam Hammersmith, and Bob Wojtan made the transition into our new truck flawless! We will meet again when we buy our fourth for sure!!!!!!!!!!!!! More
by The Grants
Employees Worked With
Other Employees :
Craig Holsman
July 11, 2016
Poor service On 7/1/16 I brought my 2013 Lincoln MKX in due to the air conditioning not working. Their service associate Anthony gave me the attitude like he could On 7/1/16 I brought my 2013 Lincoln MKX in due to the air conditioning not working. Their service associate Anthony gave me the attitude like he could care less if I was there. I reminded him that I needed a rental and was given a 2016 Lincoln MKZ. I explained to him that I needed something bigger, more like my MKZ and he replied "did you let us know "? I informed him that I had filled out my dealer preferences a long time ago and that the information was in there. He said you are going to have to contact Lincoln stating they were never given that information. The rental was dirty inside with only 1/4 tank of gas. I asking him to put more gas in the car since its a 45minute ride back home, he wasn't very happy. I was finally able to pick my car up on 7/6/16 after they supposedly fixed a leaky hose. On 7/9/16 my air conditioner was not working once again. I sent a message to the repair department on that day and still have not heard a word. I'm extremely upset with having to drive 45minutes each way again to have the air conditioning fixed again! Hopefully for real this time!!! More
by Schneidermys
Employees Worked With
Anthony Collins
July 09, 2016
Awesome Service! Craig Holsman and Jose Santiago were awesome, knowledgeable and very friendly. They made us feel at ease. Making the whole buying experience easy and Craig Holsman and Jose Santiago were awesome, knowledgeable and very friendly. They made us feel at ease. Making the whole buying experience easy and smooth. Gave us options without pressure or hassles. Now I know were to purchase my vehicles in the future! More
by jaga
Employees Worked With
Jose Santiago, Craig Holsman
July 01, 2016
Would definitely buy another car from here! I've been buying cars all my life from my oldest brother who sold Chevrolets, so there was never any hassle or haggling and back & forth etc... But he I've been buying cars all my life from my oldest brother who sold Chevrolets, so there was never any hassle or haggling and back & forth etc... But he's been retired for a while, so my wife & I dreaded buying a new car on our own, but I love the Ford Edge so we had to do it. After not so good experience at two other Ford dealers we contacted Ryan Holsman at Fair Oaks Ford. He was an extremely pleasant & knowledgeable person to work with, answered all of our questions without hassle, showed us what we were asking for & didn't waste our time - went above & beyond what we expected! To sum it up in another way - just as good as buying a car from my brother! Overall, an excellent experience and would definitely go back for future purchases. More
by gnlkowal
June 29, 2016
This place was great! My bf and I bought a new car (first for both of us) and everyone there made it so easy. The salesman wasn't pushy asked what I wanted or didn't want a My bf and I bought a new car (first for both of us) and everyone there made it so easy. The salesman wasn't pushy asked what I wanted or didn't want and had me test drive the car that I ended up purchasing. Everyone was so helpful and friendly you'd be crazy not to go see them. More
by Kelli M Pero
June 24, 2016
Amazing & Attentive Service After reviewing and looking at Ford Explorers for months my husband and I began contacting dealerships to find the vehicle we were looking for. After After reviewing and looking at Ford Explorers for months my husband and I began contacting dealerships to find the vehicle we were looking for. After calling one dealership who never (to this day) has called us back we contacted Fair Oaks. They happened to have a vehicle meeting our needs on their lot. They made the purchase of the vehicle extremely simple and were not pushy in the least. We scheduled to have our vehicle's interior treated and Fair Oaks provided us with a rental car without any hassle. All in all, I thought it was a great experience and as simple as could be. More
by anhdmh09
June 21, 2016
Great sales experiance but not service I purchased a new 2016 MKX which has had some problems, thus far; poor back of the seat cooling, squeaky door, headlight warning message, courtesy sea I purchased a new 2016 MKX which has had some problems, thus far; poor back of the seat cooling, squeaky door, headlight warning message, courtesy seat not working properly, a rattle from a speaker and a throttle body malfunction. I am not knocking the car as this is the first model year car and some hiccups are to be expected. First, every time I was there the service staff was courteous even though they were dealing with increasingly frustrated customer and here is why. In total since January (its June now) I have had 5 visits 4 times for the back cooling issue and 5 times for the speaker, 2 times for squeaky door and 3 times for the courtesy seat. There rest were fixed on the first try. Here is my complaint and frustration, the speaker grill is vibrating when playing music, listening to AM or having a phone conversation, touching the speaker grill with my finger lightly makes the rattle go away, in fairness they have replaced the speaker, the grill and the panel (at least that is what I'm being told.) None of these solutions helped, other MKX's don't have this issue on a $1300 sound system option and at no point did Mark or anybody else with whom I dealt with say, "okay we think we fixed the issue let’s sit down in the car and see if it’s still there." I would not expect this after the first visit or even second but FIVE!!! What adds insult to injury is the first two times I offered to show them what the problems are (initially the speaker, the door squeaking and power seat) and both times the offer was refused…”we got it” I was told. They didn’t. One of those time was with the door, I could see the rubber boot was out and was rubbing against the door, they said they fixed it by tightening something up, when I look at it the boot was still out, no biggie, I gave them the benefit of doubt now after the rest of my experiences I don’t believe anybody look at it or looked at it well. Similar experience with the courtesy power seat, which on the 3rd try was not a memory module issue but instead courtesy module issue. The back cooling is a design issue and after 4 visits and an updated module, it is better but still poor performing though not the dealers fault anymore, hope Ford/Lincoln will come up with an appropriate solution. I’m working with Lincoln concierge to arrange the fix of the speaker with another dealer, this shouldn’t be this hard it’s not a software gremlin just a vibrating grill (I put a rubber washer that helped reduce the number of times it vibrates by 50%) In fairness, each time I came they took the vehicle to work on without pushing back and Mark has been courteous when dealing with me so I don’t know if the overall service experience is the dealers fault or Marks but there is a general feeling of churn and burn and if we don’t fix it the first time we will fix it the next time or the 5th time. Maybe the reason they are so busy is because there is never enough time to fix it right the first time? As a Lincoln owner expect a Ford dealer experience and not a Lincoln experience. More
by Thisguy159
Employees Worked With
June 20, 2016
Excellent Experience Both my wife and I had a great experience on buying a new car. Compared to other dealerships, there was no pressure when you walked into the dealersh Both my wife and I had a great experience on buying a new car. Compared to other dealerships, there was no pressure when you walked into the dealership. Vince did an excellent job explaining the overall features and packages available. Not only was he knowledgeable about the Ford products but also was able to compare and contrast to other brands we had researched. The pricing was very fair and Vince was good to his word on getting us the best price. Finally, they are very helpful and walked you through all the services they provide. Overall, an excellent experience and would definitely consider going back on future purchases. More
by NewFord1
Employees Worked With
Vince Kerber
June 19, 2016
Exceptional Experience This was the best experience my wife and I had purchasing a new car. We were researching certified used cars online and found one at Fair Oaks that wa This was the best experience my wife and I had purchasing a new car. We were researching certified used cars online and found one at Fair Oaks that was on our list of potential cars. We emailed Ryan requesting information and availability of the car. He responded within an hour. We took a ride to see the car and give it a test drive. Ryan greeted us but was helping another customer so he introduced us to Clint Schreiber who was available to help us. He took us for a test drive and answered all of the questions we had. The car was a little over our budget but Clint was able to stay within our budget (including tax, fees, etc). We never felt pressured at any point during the process and they were willing to work with our needs. I would recommend Fair Oaks to anyone and they will be at the top of our list when we need to replace our other car. More
by Dunks101
Employees Worked With
Clint Schreiber, Ryan Holsman
