Fair Oaks Ford

Customer for life We recently purchased our third vehicle from Fair Oaks Ford. With our most recent purchase, Jake Lambert helped us to find exactly what we were lookin We recently purchased our third vehicle from Fair Oaks Ford. With our most recent purchase, Jake Lambert helped us to find exactly what we were looking for and we were not disappointed. It is the customer service, starting with the purchase of the vehicle to the quality of the service department, that has kept us coming back. We would definitely recommend Fair Oaks Ford to our family and friends when looking for their next vehicle. More

customer service at its best! I had a great experience here. I will say with out mentioning names, that i did some shopping around in naperville at some higher end dealers. Here at I had a great experience here. I will say with out mentioning names, that i did some shopping around in naperville at some higher end dealers. Here at fair oaks i experienced a high level of customer service. I felt comfortable and at ease with out the pressure i had previously experienced at other dealers. I will say i am very happy with my 2016 fusion! The whole staff was great that i encountered, thanks to Serafin, mark, john, and mr Wojtan for a great experience in buying a new car. I strongly recommend you at least come take a look at fair oaks, to have an awesome buying experience. More

A fantastic, comprehensive, easy car buying experience! Getting my car from Fair Oaks Ford in Naperville was a fantastic experience, one that started well before I even walked through the doors of their bea Getting my car from Fair Oaks Ford in Naperville was a fantastic experience, one that started well before I even walked through the doors of their beautiful establishment. It started with Craig Holsman and I emailing back and forth about a specific car I was looking for. All responses were prompt, courteous, and very professional. The car that I wanted was in another state and within a day the car had arrived in Naperville. Pam Hammersmith helped me from there because of my late work hours. She was very accommodating to my needs, very nice and thorough during the whole process, all the while Craig continued to communicate with me thru email, asking how the process was going. I have almost always bought Ford's exclusively, and have been to my fair share of Ford dealerships. That said, while overall my experiences have been good, I have experienced more upselling pressure from salesman than I should have. There was very little of that at Fair Oaks Ford. There was no less willingness to accommodate me regardless of what I did or didn't want extra with the car. For a quick, no-nonsense and enjoyable car buying experience, I highly recommend Fair Oaks Ford in Naperville. More

Great communication and great service! Jake & Karl made the experience great! Jake walked me through the entire car and showed me what does what and how. He continues to be a BIG help and K Jake & Karl made the experience great! Jake walked me through the entire car and showed me what does what and how. He continues to be a BIG help and Karl is a wealth of knowledge that is willing to assist in anyway possible. Overall good quality dudes and a pleasure to do business with! D More

BROUGHT MY CAR IN FOR SERVICE AND DISCOVERED I BAD RADIATOR. Dave in service explained the problem and how long it would take to get the parts. He was able to find me a loaner and got me on my way. He also kep Dave in service explained the problem and how long it would take to get the parts. He was able to find me a loaner and got me on my way. He also kept me informed on the progress of the repair, so I was able to plan my schedule accordingly. Overall a good experience. More

Easy process I told them I do not really have much time to discuss and that we should go straight to the point - how much can you save me in terms of cost and can I told them I do not really have much time to discuss and that we should go straight to the point - how much can you save me in terms of cost and can we close the deal in an hour. They did it. Painless, That's the way I like to get me car. Not much sales talk. I hate sales talk. More

Great purchase experience I recently bought a 2015 Ford F-150 Platinum edition from FairOaks Ford in Naperville. I work with Craig Holsman. The entire experience was outstandin I recently bought a 2015 Ford F-150 Platinum edition from FairOaks Ford in Naperville. I work with Craig Holsman. The entire experience was outstanding. Craig worked with me via email and text, never bothered or pressured me but always answered my questions within minutes. At the time of pickup, everything was ready to go and I was in and out in no time. Would recommend this dealership and Craig if you are looking for a new or used car or truck. More

Great experience and great car I had a great experience at this Ford dealership. Our salesman, Jake Lambert, was extremely knowledgeable about the Edge and very courteous. He was I had a great experience at this Ford dealership. Our salesman, Jake Lambert, was extremely knowledgeable about the Edge and very courteous. He was not high pressure and worked for us in getting a great deal. I would recommend asking for Jake if you are interested in having a good experience in buying a car. More

Very pleased I have been consistently pleased with service each of the vehicle I have taken there. I look forward to being able to receieve fair pricing and accur I have been consistently pleased with service each of the vehicle I have taken there. I look forward to being able to receieve fair pricing and accurate diagnostics More

Excellent Experience Jake was extremely helpful and friendly while we were looking for our new vehicle. He was never pushy or overbearing and answered every question we ha Jake was extremely helpful and friendly while we were looking for our new vehicle. He was never pushy or overbearing and answered every question we had. He took a personal interest in us and our lifestyle to help us choose the right vehicle. John was kind enough to pop in and make sure we were happy with the service we were receiving and made sure we were comfortable with our decision. Everyone made the whole buying process quick, efficient, and easy. We've also since had no issues with the vehicle we purchased. More