Fair Oaks Ford

Unfriendly customer service I went in to look at a few cars and had Serafin "help" me. You could tell he had no interest in his job. He basically gave me the keys to the car, did I went in to look at a few cars and had Serafin "help" me. You could tell he had no interest in his job. He basically gave me the keys to the car, didnt tell me anything about it and then went back to his office where I had to have someone find him to give him back the keys. I guess it worked out because I went to another dealership with excellent customer service and bought a car there. If your going to this dealer dont work with this guy!! More

Buying A New Ford Explorer Ryan was very knowledgeable, professional and friendly. He spent a lot of time with us and was very patient while explaining all the accessories to u Ryan was very knowledgeable, professional and friendly. He spent a lot of time with us and was very patient while explaining all the accessories to us. We had a great experience buying a car from Fair Oaks. When we searched the internet we found their selection of cars with different options was more extensive than a lot of other dealers. GREAT JOB RYAN. More

Service Department Service department personnel always professional and courteous. Always listen to what you say and address your concerns. They perform service quickl Service department personnel always professional and courteous. Always listen to what you say and address your concerns. They perform service quickly for you and advise you if the repair/service will take a long time. If so, they will offer you a shuttle home, if needed, depending on how far you live. More

Painless new car purchase Professional, friendly, accommodating, very easy and no pressure, paperwork process was fast and easy. We would definitely recommend Fair Oaks to all Professional, friendly, accommodating, very easy and no pressure, paperwork process was fast and easy. We would definitely recommend Fair Oaks to all family and friends in the future. More

Service Call Above and Beyond I took my Focus hatchback in for headlight repairs. During the service their technician, unprompted, fixed a rattle in my hatch that I had tuned out I took my Focus hatchback in for headlight repairs. During the service their technician, unprompted, fixed a rattle in my hatch that I had tuned out over time. The silence as I drove away was wonderful. I'm confident that all of their repairs were done correctly and heartened by their attention to detail. More

Fantastic, friendly, knowledgable experience Jake was very helpful and friendly through my entire car buying experience. He was very patient and knowledgeable of the hybrid technology in the Fusi Jake was very helpful and friendly through my entire car buying experience. He was very patient and knowledgeable of the hybrid technology in the Fusion. I would highly recommend doing business with this dealer. More

Great buying experience, no pressure, smooth operation Traded in a vehicle for a for Focus ST, was given more than a fair price on the trade-in and a good deal on the new car. Our salesman, Jake, was very Traded in a vehicle for a for Focus ST, was given more than a fair price on the trade-in and a good deal on the new car. Our salesman, Jake, was very helpful and easy going, paperwork process was very quick and easy, and it was an overall great experience! I initially chose them because they had the specific vehicle I was looking for in stock and many others of the same model to choose from which made comparing options easy. Would definitely recommend Fair Oaks Ford to anyone looking for a new car! More

Knowledgable, Trustworthy, Helpful, and Reliable We enjoyed our experience with Jake Lambert at Fair Oaks. He was patient, answered all our questions, personable, communicated efficiently, and made c We enjoyed our experience with Jake Lambert at Fair Oaks. He was patient, answered all our questions, personable, communicated efficiently, and made car buying a rewarding event. More

Great Experience Its was great working with Craig Holsman and entire staff at Fair Oaks. Made the car buying experience a pleasurable event which is not what I usuall Its was great working with Craig Holsman and entire staff at Fair Oaks. Made the car buying experience a pleasurable event which is not what I usually experienced with previous car purchases from oother dealerships More

Trustworthy, honest, and reliable repair I received an honest assessment of the problem which I learned would take about 2.5 hrs to repair. Ford drove me home and finished the job on time. Th I received an honest assessment of the problem which I learned would take about 2.5 hrs to repair. Ford drove me home and finished the job on time. The problem was totally eradicated. More