Fair Oaks Ford

Disappointing I went to the Fair Oaks service center in order to get a front license plate bracket installed on my car upon moving to Illinois. 1. As I was in I went to the Fair Oaks service center in order to get a front license plate bracket installed on my car upon moving to Illinois. 1. As I was in the waiting area, one gentleman had decided to bring his bull dog to the Ford service center on a Saturday afternoon. As a new resident coming here from South Carolina, I can't say I've learned Illinois etiquette yet, but I found this completely inappropriate. The dog was literally growling and barking at people the ENTIRE time that I waited. 2. I simply asked that the technicians install the front plate bracket, and then replace my temporary plates with my specialty collegiate license plates that had come in. When they put the new plates on, they decided to add a "Fair Oaks Ford" license plate frame on both the front and the back, thus covering up my specialty collegiate license plate. Nice try, y'all. I bought this Ford Edge in South Carolina, you don't have to assume I'm going to be a moving advertisement for your dealership here. I didn't appreciate having to get home and re-do half of the job after I had just forked over $60 for a license plate bracket. More

New car purchase Pam and John both went above and beyond to allow us to make an educated purchase today at their dealership.  At no time did we feel rushed or pressure Pam and John both went above and beyond to allow us to make an educated purchase today at their dealership.  At no time did we feel rushed or pressured.  They took their time to listen to what we were looking for, ensured that the vehicle was exactly what we wanted, and most importantly fully explained all of our purchasing options.  Thank you! More

2015 Ford Explorer Great experience with purchasing a new Ford Explorer. Josh and whole team are very friendly , knowledgeable and very easy to work with.Will definitely Great experience with purchasing a new Ford Explorer. Josh and whole team are very friendly , knowledgeable and very easy to work with.Will definitely recommend them among my friends and coworkers. More

Just purchased our 4th Lincoln there. Always a positive experience, here. Staff is knowledgeable, helpful, and friendly. We have found 4 great cars here to suit our needs. Will return when Always a positive experience, here. Staff is knowledgeable, helpful, and friendly. We have found 4 great cars here to suit our needs. Will return when we need to. More

Timely Service Appointment Was able to have the necessary repair done to my leaking tire within one hour of arriving. The service staff was professional and quickly assigned my Was able to have the necessary repair done to my leaking tire within one hour of arriving. The service staff was professional and quickly assigned my car to a technician to complete the repair. Anthony my service advisor quickly informed me of the problem and what needed to be done for the repair. More

Brake Job They are fair, honest and communicate very well. They always make the customer feal like a customer. The service department is always professional an They are fair, honest and communicate very well. They always make the customer feal like a customer. The service department is always professional and true to their word. They are not just selling you unnecessary repairs. More

Professional and timley Working with Joe, the service representative, was very professional and helpful. Besides explaining in detail my problem, and spend extra time with me Working with Joe, the service representative, was very professional and helpful. Besides explaining in detail my problem, and spend extra time with me explaining the ratings on the tire usage and that Ford would be competitive for new tire purchases. More

Great Experience I had an excellent experience with Fair Oaks Ford. From the moment I visited the dealership to test the Ford Fusion until the time that I drove off th I had an excellent experience with Fair Oaks Ford. From the moment I visited the dealership to test the Ford Fusion until the time that I drove off the lot in my new Ford Fusion, the team at Fair Oaks Ford were working hard to accommodate each and every request that I made. From my salesperson, Pam, to the Brand Manager, Karl, they took the time to make sure that I was fully satisfied. I would highly recommend Fair Oaks Ford. Well done team!! More

New Vehicle Purchase & manufacturer recommended maintenance Purchased a new F150 last year from Fair Oaks Ford, and have taken it in for standard recommended maintenance since. Everyone has been great to deal Purchased a new F150 last year from Fair Oaks Ford, and have taken it in for standard recommended maintenance since. Everyone has been great to deal with; the customer service has definitely met my expectations. I would certainly recommend checking them out if you are purchasing a new vehicle and servicing that vehicle. More

Best Dealer in Napervlle Fair Oaks Ford-Lincoln is the best dealership in Naperville. The Sales Team is very fabulous and helpful they are highly professional in their work. I Fair Oaks Ford-Lincoln is the best dealership in Naperville. The Sales Team is very fabulous and helpful they are highly professional in their work. I bought a Lincoln Navigator L from them with the least amount of haggling and very fair pricing. I would like to mention Mr. Jeremy Bloom as the best salesman in my 20 years of buying cars. He is as asset to the company with his knowledge and skills. I wish him and the dealership good luck in future. More