Fair Oaks Ford

A premium brand car buying experience I just purchased a new 2015 Mustang from Fair Oaks. The experience was terrific. It began with a straightforward price offer - one that I wouldn't h I just purchased a new 2015 Mustang from Fair Oaks. The experience was terrific. It began with a straightforward price offer - one that I wouldn't have expected for the newly redesigned Ford Mustang since they are only just now beginning to hit the dealerships. I ordered the car on a pre-production basis. My salesman, Craig Holsman kept me up to date throughout the process. Delivery of the car was thorough and professional. And, the business side of the deal was exactly what we agreed when I ordered the car - no pressure to purchase add-on services - and the business manager / paperwork component of the purchase was quick and straightforward. Would I recommend buying a car from Fair Oaks? Yes. This especially as there's a closer Ford dealer to my home. And I would highly recommend Craig Holsman. Straightforward, easy to work with and very fair. MJL, Wheaton, IL More

Buying a new car without any hassle or pressure I am probably not unlike most new car buyers, I do research online before I enter a dealer. However, my experience with Fair Oaks Ford Lincoln was un I am probably not unlike most new car buyers, I do research online before I enter a dealer. However, my experience with Fair Oaks Ford Lincoln was unlike any other. I was greeted immediately when I entered the door with warm welcoming smiles and hellos. My experience with Pam, my salesperson, was just awesome. She was knowledgeable and understood how important it was to me that I find a car with every detail and option that I wanted. Pam understood I did not want to compromise. I knew what I wanted and Pam was able to deliver MY CAR. Pam was respectful, patient, and easy going. My new car is exactly what I wanted. This is a great dealership. More

2011 CPO FORD TAURUS SHO I traveled many miles to see the 2011 Ford Taurus SHO that i purchased and was not disappointed with the experience in any way. In fact, the car was b I traveled many miles to see the 2011 Ford Taurus SHO that i purchased and was not disappointed with the experience in any way. In fact, the car was better looking than I ever thought it could be. Not to mention the dealership is like walking into the Bellagio of Ford dealerships. Excellent staff, and next level attention to detail on all their cars. I'd buy my next car here in a heartbeat because they are a class act. Buyer beware...you will be treated fairly and leave with a great car!!! More

Great buying experience I saw the ad on the internet and made an appointment with Craig Holsman. Went to the Fair Oaks Ford dealer in Naperville. After the introduction I was I saw the ad on the internet and made an appointment with Craig Holsman. Went to the Fair Oaks Ford dealer in Naperville. After the introduction I was offered to test drive the Ford Edge I saw on the internet. I was more than satisfied with the ride and we sat down to discuss pricing. It was all laid out with no hidden surprises. The quote was better than anything I was offered at other dealerships. I was offered a fair price for my trade in. My wife and I happily signed all the paperwork and went on to drive the new Ford Edge home. The whole staff were all very accommodating and helpful. I would highly recommend Craig and Fair Oaks to all that want to purchase a new car, I was actually happy the write the check out. VERY happy with the Ford Edge. Thanks Craig More

Outstanding Sales Experience I initially submitted a quote request through Autocars and Autobytel to several dealers in the area for a variety of makes and models. Craig was the f I initially submitted a quote request through Autocars and Autobytel to several dealers in the area for a variety of makes and models. Craig was the first to respond and also the most upfront about giving me quotes on the model and options I was looking for. As I narrowed down my selection I went in and met with Josh for a test drive of a new Fusion Hybrid. The test drive experience was simple, quick, and easy. While I had already purchased a car previously from Fair Oak Ford, the simple, low pressure test drive experience helped me make my decision. Craig was able to locate and obtain very close to the exact features I wanted, and had the car brought in. When I went to purchase the car on 10/29, I was a bit disorganized due to having been at a doctor's appointment and having to drop off of rental car just before coming to the dealer. Josh VERY patiently walked us through the sale and dealt with the missing items I had forgot to bring along. I don't think I have ever put a salesperson through as much disorganization as I did Josh, and I want to commend him for really great service during the sale. On a 1 to 10 scale I give him an 11! More

Great Service and helpful support! I bought my car online without being able to look at it beforehand as I just arrived that day from Germany. I trusted Craig and his team and all I can I bought my car online without being able to look at it beforehand as I just arrived that day from Germany. I trusted Craig and his team and all I can say is that I was rewarded with an excellent service and a great car! Thank you very much for your help and support! More

Excellent service Great Team of people and painless experience! Would highly recommend doing business here! Kevin was attentive and professional and kept us updated d Great Team of people and painless experience! Would highly recommend doing business here! Kevin was attentive and professional and kept us updated during the entire process from start to finish! Thank you, Maia and Andy Weimer More

Great experience Had the best experience buying my new 2012 ford mustang. I would reccomed fair oaks ford in naperville. I will definetly by from pam hammersmith agai Had the best experience buying my new 2012 ford mustang. I would reccomed fair oaks ford in naperville. I will definetly by from pam hammersmith again. More

Fantastic Awesome customer service. I'd work with these guys again in a heartbeat! They kept me informed every step of the way while I was waiting for my new c Awesome customer service. I'd work with these guys again in a heartbeat! They kept me informed every step of the way while I was waiting for my new car to be delivered. More

They made purchasing a vehicle easy! Joshua and Clint were great to work with. Considering I had no idea which kind of vehicle I wanted, once the decision was made, they both made it smo Joshua and Clint were great to work with. Considering I had no idea which kind of vehicle I wanted, once the decision was made, they both made it smooth sailing. Thank you. More