Fair Oaks Ford

Professional, Friendly, Responsive and No Pressure I worked with Craig, Internet Sales. He was very responsive and made the whole experience easy. Within a day we were able to locate my vehicle with I worked with Craig, Internet Sales. He was very responsive and made the whole experience easy. Within a day we were able to locate my vehicle with the exact bells and whistle desired. I would definitely buy again from Fair Oaks Ford-Lincoln. More

Fair Oaks Ford- New vehicle purchase Went in looking to replace my 2003 Expedition. Test drove Edge, Escape and Explorer. We ended up getting an Explorer Limited with a dealer trade bec Went in looking to replace my 2003 Expedition. Test drove Edge, Escape and Explorer. We ended up getting an Explorer Limited with a dealer trade because they couldn't order anymore 2014's. We did end up spending more than we wanted because of more options on vehicle already. Drove it home last night and Love it. Sales people were very friendly. More

Satisfaction Guaranteed Over the years I have probably purchased 7 or 8 new vehicles. I never once walked out feeling good about the experience until my latest purchase from Over the years I have probably purchased 7 or 8 new vehicles. I never once walked out feeling good about the experience until my latest purchase from Fair Oaks Ford in Naperville. I contacted Craig Holsman over the internet and after a couple informative e-mails and some bad experiences at other dealerships I decided to visit Craig at Fair Oaks Ford. I am sure glad I did. I got a great price for my new Explorer and a decent price on my trade-in. There were none of the usual high pressure sales tactics that other dealerships use. I wanted to buy close to home but I am glad I made the drive to Naperville. The entire staff was incredible and great to work with. Thank you Fair Oaks Ford! More

Fair Oaks Ford I was very pleased with the entire sales experince at Fair Oaks Ford. The sales representatitives Paul and Craig were non-pressure and very flexible I was very pleased with the entire sales experince at Fair Oaks Ford. The sales representatitives Paul and Craig were non-pressure and very flexible. Together with the general manager they provided value on both the purchased on our new 2014 Escape and on my trade in vehicle. The shop service was excellent on the purchase of an accessory item. Also, I was very impressed with our business / customer service experience detailing the entire purchase. I can honestly say all were fair and accomodating at each step in the process. The experience was wonderful I would definetly purchase another vehicle at Fair Oaks Ford. Paul L. More

Paul was very much the reason I chose to lease my 2014 Ford Explorer XLT from Fair Oaks. He was knowledgeable, low pressure and he understood exactly what I was seeking because I told him and he listened Ford Explorer XLT from Fair Oaks. He was knowledgeable, low pressure and he understood exactly what I was seeking because I told him and he listened. Paul had to go above and beyond to locate the car and I needed to negotiate a certain monthly payment. When the negotiating was wrapped up and I signed off on the paperwork, I felt good and still do about the decision. I was loyal to Toyota for 4 different vehicles, so I know Paul and Fair Oaks will be there throughout the length of my lease in the same friendly and attentive manner as they did when they worked to earn my business. (Paul, I'm already sending you a referral, check your messages on Monday). Julie More

Best car buying experience my wife and I have ever had. Rod and Craig were very professional as was everyone else we had any interaction with. We never felt pressured into making a rushed decision. Rod and Rod and Craig were very professional as was everyone else we had any interaction with. We never felt pressured into making a rushed decision. Rod and Craig answered all our questions. Phone calls were answered promptly or returned quickly if they were busy. We received a 'fair', upfront trade-in price from Fair Oaks Ford, whereas other dealers were offering insultingly low initial trade-in offers. We were impressed that Fair Oaks was able to find an exact match for the vehicle we ultimately purchased. Each time we visited Fair Oaks Ford we were always offered beverages and snacks. These little touches distinguished Fair Oaks Ford from other dealerships. More

Great Experience Serafin, John, Robert, and John helped find the perfect car for me at a great price! They wer all very nice and friendly and worked hard to get the ve Serafin, John, Robert, and John helped find the perfect car for me at a great price! They wer all very nice and friendly and worked hard to get the vehicle I wanted. I would definitely go back to purchase my next vehicle and I recommend this dealership to my friends and family. More

The staff was very informative and responsive to my questions, without being pushy. There was sufficient inventory of new vehicles (Ford Escapes) available on site to choose from that matched my needs questions, without being pushy. There was sufficient inventory of new vehicles (Ford Escapes) available on site to choose from that matched my needs. The original price they offered was very fair, including a trade-in price for my old car, thereby making the negotiation process stress free. My son had a similar good experience at this dealership 2 years ago, which is one of the reasons that I went back to them for my new car purchase. More

Our salesman was an angel. He got us the right car for almost the right price (only a few hundred more.) I’m looking forward to the service department. Will they be as accommodating as sales? I suspect so almost the right price (only a few hundred more.) I’m looking forward to the service department. Will they be as accommodating as sales? I suspect so. More

Dan Santoro and Naperville Ford Dealership did an excellent job. They took the time to help my wife and I search for a 2014 Ford Explorer we wanted. They were able to sit down with us to search for excellent job. They took the time to help my wife and I search for a 2014 Ford Explorer we wanted. They were able to sit down with us to search for the right options we needed. Dan did an exceptional job keeping us updated on the search and financing. I would recommend going to this dealership. More