Fair Oaks Ford

I had some extensive suspension modifications to make to a new '14 Raptor. Popular opinion is that you bring your vehicle to a specialty shop for these types of modifications; however, I had the opportunit a new '14 Raptor. Popular opinion is that you bring your vehicle to a specialty shop for these types of modifications; however, I had the opportunity to talk with Joe (assistant Service Manager) and with their "SVT technician," Mark. After doing so, I felt confident that they had the skills and experience to perform the work with the high level of quality that I was looking for. I was not disappointed. Mark did a fantastic job, even confirming a couple special things with an engineer at the suspension kit company. They provided me timely updates and completed the work on the estimated timeline and for the estimated price. On these types of projects, you learn more about a company when something doesn't go to plan...and this was the case when it came down to the final step of performing the alignment. Although their alignment rack was supposed to be able to handle the raptor, it was throwing faults and was ultimately unable to align the castor. Joe and Mark went out of their way to identify shops that could handle it and offered me different options for finishing up the work - bringing it to them myself, or they could. I couldn't be happier with the truck and the work they performed. More

I have worked with Paul Litwicki and John Krahnovich on two special order vehicles - '13 GT500 and '14 Raptor. They have been excellent to work with on both accounts. They confirmed they had the requisit two special order vehicles - '13 GT500 and '14 Raptor. They have been excellent to work with on both accounts. They confirmed they had the requisite vehicle allocations from Ford, provided an accurate delivery estimate, and worked with their regional Ford representative to provide me timely status updates. There was no pressure in either case - with none of the stereotypical car-buying experiences. I had a series of special requests for when each vehicle arrived, and they followed them exactly. They even expedited the PDI on the raptor so that I could bring it home very shortly after it was unloaded from the transport truck. Each time I am back at the dealership, whether for regular maintenance work or for purchasing a vehicle, it feels like I am visiting friends. I look forward to continuing to work with them in the future. More

Bought a new Ford Fusion from these guys and they made is easy. No pressure to buy, they were friendly and they worked with me to find the var I liked. Good dealership to work with. easy. No pressure to buy, they were friendly and they worked with me to find the var I liked. Good dealership to work with. More

Paul Litwicki, John Roncone & Bob Wojtan we're so kind, down to earth and straight forward with the whole process of buying my new Focus today. I can honestly say we had fun during the process. This kind, down to earth and straight forward with the whole process of buying my new Focus today. I can honestly say we had fun during the process. This is my 2nd new vehicle I've bought at Fair Oaks Ford in Naperville and I will be back there for my next car too. I truly appreciate all that you guys have done for me and wanted to say thank you again. You guys are the best! xx More

Unexpectedly easy I went to Fair Oaks Ford intending to look at and test drive a 2014 Ford Fusion. I never expected to go home with a new car the same day, but the proc I went to Fair Oaks Ford intending to look at and test drive a 2014 Ford Fusion. I never expected to go home with a new car the same day, but the process was so smooth and easy I ended up doing just that. More

The guys at Fair Oaks Ford Lincoln are the best we've ever worked with! From Sales to Service, everyone is friendly, helpful and they treat you like family! They really care about you and how your car ever worked with! From Sales to Service, everyone is friendly, helpful and they treat you like family! They really care about you and how your car is treating you! We've bought & leased 4 cars in the last 4 years! They must be doing something right! We love them! More

I have been buying Fords at this dealership for 10 years now. Besides liking the Ford products, i have not wanted to considering changing from any other vehicle due to the the people at Fair Oaks. I would now. Besides liking the Ford products, i have not wanted to considering changing from any other vehicle due to the the people at Fair Oaks. I would be hard pressed to find a better dealership to deal with, not only when purchasing a new vehicle, but also for service. I have given up ever using a non-dealership provider for service unless absolutely necessary. These people are the best! More

Jeremy and everyone I delt with on the purchase of my 2010 Ford Escape was above expectations ! Jeremy took the time to explain and show me all the options of the vechile I purchased 2010 Ford Escape was above expectations ! Jeremy took the time to explain and show me all the options of the vechile I purchased More

This was a company car purchase. Craig & Jeremy were considerate of the company owner's time when working on the purchase. Jeremy was very thorough when going through the new car orientation. Ev considerate of the company owner's time when working on the purchase. Jeremy was very thorough when going through the new car orientation. Everyone from the time we walked in was friendly and eager to earn our business without being pushy. More

My wife and I were looking to replace an older car and we searched out several models from multiple dealers. Our experience with Craig Holsman at Fair Oaks was fantastic. He was polite and energetic. He did searched out several models from multiple dealers. Our experience with Craig Holsman at Fair Oaks was fantastic. He was polite and energetic. He did not haggle with us over price he made us a phenomenal offer. Weknew right then that was the salesperson and the dealership we wanted to use. We love our new Ford Escape and will be back again for future purchases. Thanks again!!! More