Fair Oaks Ford

Everyone was very helpful and the customer service was excellent. Serafin was very nice and made sure we would be satisfied with our purchase. We would recommend this dealership because overall we had a g excellent. Serafin was very nice and made sure we would be satisfied with our purchase. We would recommend this dealership because overall we had a great experience and everyone treats you well. More

I went back to Fair Oaks Ford after my new Ford was totaled in a accident. They were very helpful and understanding of my situation and promptly found me the same car. This helped make a difficult time totaled in a accident. They were very helpful and understanding of my situation and promptly found me the same car. This helped make a difficult time a lot easier. Thank you! More

Since the first time I came to the dealer I knew it was going to be a nice experience buying a car; not just because of the excitement of buying a new car but for the exceptional service that Fair Oaks off going to be a nice experience buying a car; not just because of the excitement of buying a new car but for the exceptional service that Fair Oaks offered. By the time I got into the dealership, I was greeted nicely and immediately thereafter a professional and outgoing sales person (Steven) took care of me and practically showed me every SUV I wanted and explained everything I asked. This really helped me in making my decision about what SUV, trim, color and features I really wanted. Steven took me to the Naperville test track, which was a very nice experience since I was able to test the vehicle in different ways and not be worried with traffic. The purchasing process was very efficient and professional. And the most importantly, they offer the vehicles, services and packages, but the do not push you into buying them. The post-purchase service has been very attentive and professional so far. More

It has been a pleasure dealing with Fair Oaks Ford from the minute we walked into the showroom. Jeremy Bloom was friendly, responsive and extremely knowledgeable. The dealership is very pleasant and we c the minute we walked into the showroom. Jeremy Bloom was friendly, responsive and extremely knowledgeable. The dealership is very pleasant and we can hardly wait to have our first oil change. Everyone we encountered was helpful and professional. A real pleasure from beginning to end. I mentioned to several friends that I had ordered a new Ford Focus. They asked me where I bought it and I mentioned Fair Oaks. They both said they had bought cars there too and thought it was the best! More

Craig was great to work with and was extremely prompt with all communications. He gave me a great price with no hassles. My wife and I enjoyed our car buying experience at Fair Oaks and would recommend with all communications. He gave me a great price with no hassles. My wife and I enjoyed our car buying experience at Fair Oaks and would recommend it to anyone! More

I intended to get to the dealership at 7:30 am Friday morning for my first oil change. I made it there at 9 am. The service dept. was so busy, there was one seat left in the customer lounge. I had expect morning for my first oil change. I made it there at 9 am. The service dept. was so busy, there was one seat left in the customer lounge. I had expected to wait an hour or so at 7:30am. Because it was so busy, I settled in for an 1.5-2 hour wait. Less than 45 minutes later my car was done and they had even rotated my tires at no charge. I love this place! Sincerely, Pat Cherny More

Bobby was great to work with, he was very knowledgable and followed up with all our questions. I would request Bobby next time I buy a car. and followed up with all our questions. I would request Bobby next time I buy a car. More

We have two cars and my wife drives our '06 Chrysler Pacifica almost exclusively. I recently drove it for the first time in over several months. I couldn't believe how bad of shape it was in. The ste Pacifica almost exclusively. I recently drove it for the first time in over several months. I couldn't believe how bad of shape it was in. The steering was really loose and there was some sort of clunk when I accelerated. The brakes seemed bad too since I had to push in quite a bit on the pedal. It was also leaking some fluid and started to leak quite a bit. It then overheated while my wife was driving it. Since the oil and trans fluid were always fine, it had to be the coolant. I filled it with water just to get it into the dealership. We took it to Fair Oaks Ford since we recently bought a Fusion there and felt very comfortable with them. I only told them about the overheating, but they came back with other issues that needed to be addressed. Engine mounts (the clunking on acceleration), brakes (as I had suspected), and tie-rods (the loose steering), along with a bad water pump (leaking and overheating). After getting the Pacifica back, it was amazing. It drove like new. They correctly diagnosed and fixed all the problems that I had noticed. Very impressed. I would definitely recommend this dealership for service of any vehicle. More

We just bought our 2nd ford from Fair Oaks. We couldn't have been happier with the service we received. They are definitely the best! couldn't have been happier with the service we received. They are definitely the best! More

Craig was great. Gave us the price, trade in, and found the car in a few days and scheduled our delivery. Showed up on time, and gave us the overview of all the options we got on the Explorer. Would go b the car in a few days and scheduled our delivery. Showed up on time, and gave us the overview of all the options we got on the Explorer. Would go back to Craig without a doubt. More