Fair Oaks Ford

What a great experience! Everybody was so friendly and willing to help. Jeremy spent time with me to familiarize me with the vehicle. My best experience in years getting a new vehicle. Craig was also pa willing to help. Jeremy spent time with me to familiarize me with the vehicle. My best experience in years getting a new vehicle. Craig was also patient with me and willing to negotiate to get me the best price. I'm very happy with my new car. More

I was in need of a new car, and just happen to stop by Fair oaks just to see what they had. And yes I left there with a new car. I was very surprised no one came out to bother us. When I found something I Fair oaks just to see what they had. And yes I left there with a new car. I was very surprised no one came out to bother us. When I found something I was interested in, I went inside to talk and run the numbers. How nice not to be pressured by a salesperson, and I found it a very pleasant way to shop. Once inside there was no pressure either. This is the first time I felt as if they were there for me and interested in what I wanted, not just looking for a sale.I will give them my business again. More

The entire staff were pleasant and helpful. Clint was extremely helpful and very informative. He assisted me with my vehicle purchase even while being scheduled off of work. Robert kept me informed of or extremely helpful and very informative. He assisted me with my vehicle purchase even while being scheduled off of work. Robert kept me informed of ordered accessories weekly and also maintained contact even while being scheduled off of work. What I've learned from these guys is that they would go out of their way to make a customer feel at ease and happy with their purchase. I WOULD MOST CERTAINLY RECOMMEND FAIR OAKS FORD TO EVERYONE! BTW, I LOVE MY NEW F-150! More

I purchased my second new vehicle from Fair Oaks within the last year.Both times it was a great experience. Jeremy is very knowledgable and was excellent throughout the whole deal. John and Jeremy made th the last year.Both times it was a great experience. Jeremy is very knowledgable and was excellent throughout the whole deal. John and Jeremy made the vehicle purchasing ordeal a pleasant experence. More

Best experience I've ever had buying a car (and I'm 69 years old!) There was no pressure, no rush. They were able to find just the car and color and accessories I wanted and at a good price with no hassle years old!) There was no pressure, no rush. They were able to find just the car and color and accessories I wanted and at a good price with no hassle. Mark and Jeramy were so friendly and willing to answer my many questions...sometimes twice. Helped me program excessories after purchase. More

I bought my first new car at Fair Oaks Ford in 2008 and had such a great experience with John Krajnovich and his team that when it came time to replace my wife's used Chevy, this was the first place I thou had such a great experience with John Krajnovich and his team that when it came time to replace my wife's used Chevy, this was the first place I thought of when looking for a new car. We did visit other dealers/other car makers and I have to say that John's team is the reason we purchased our Ford Explorer and the reason that I will only buy cars from this dealership. This time, John had Jeremy Bloom assist in the buying process and Jeremy didn't skip a beat from John's service level from our prior purchase. Jeremy was knowledgeable, helpful and wanted to put us in the car that was right for us, without trying to up sell us on any features or other models out there. The whole team at Fair Oaks Ford is top notch and makes the buying experience a fun one. They are a trustworthy group and you can tell that they pride themselves on their service and because of that, have gained a lifetime customer. Thanks again guys! More

This was my first car and it was a great experience. Everyone was so nice and helpful. They really helped me find and great car at a price I could handle. Everyone was so nice and helpful. They really helped me find and great car at a price I could handle. More

I just purchased a new 2012 Lincoln from Fair Oaks in Naperville and the service was unbelievable!!! I got more for my trade than anywhere else and the sales person Pam was professional beyond your wild Naperville and the service was unbelievable!!! I got more for my trade than anywhere else and the sales person Pam was professional beyond your wildest dreams!! Everyone from sales, and finance to service were so friendly kept asking me if I wanted a bottle of water or coffee. Then a mechanic Mark was walking by and asked me if I needed help when I told him I was buying a MKT and he was so nice told me all about the vehicle, he was so friendly and energetic I have never experienced anything like it . Being comfortable with the sales process is important which I am but I feel so comfortable using the service department!!! Let’s face it after the sale the next 5 or 6 years I will need maintenance and service and I have never felt more comfortable with a dealership. I will never go anywhere else!!!! More

Negotiation was very good. I was in and out within 3-hours.Staff was very friendly and they made me feel at ease and confortable with the whole transaction. I would definitely recommend Fair Oaks to f 3-hours.Staff was very friendly and they made me feel at ease and confortable with the whole transaction. I would definitely recommend Fair Oaks to friends and relatives. More

From the internet search until the actual purchase of the car the service was great. It was a team effort from the down payment, to the under coating, paint protector, and free car starter, the discounts t car the service was great. It was a team effort from the down payment, to the under coating, paint protector, and free car starter, the discounts they allowed for us, to the gap insurance, warrenty work, and the financing. Rod was very patient, and informative as we test drove the cars, and as he hepled us out with the paper work. Everyones effort was amazing and is appreciated as we love driving the new Ford Fusion. More