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Fair Oaks Ford - Service Center

Naperville, IL

4.5
278 Reviews

278 Reviews of Fair Oaks Ford - Service Center

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July 14, 2023

Had great service from both the valet driver Natalie and great service from Trevor in the service department. Kept me updated on progress to my vehicle from start to finish. Would recommend to family and fr More

by russtoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2023

So far I have been happy with your dealership one thing I look for is truthfulness and honesty and the moment that doesn't take place is the moment I look for someone else so far I feel I have always been fa More

by william-ferrell
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

My car was ready before expected and delivered to my home on time. Although I could have arranged for me to get a ride there, they were able to bring it to me. More

by drjetmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy Crouch
May 17, 2023

Great service and the new valet service rocks. Wish I could give 6 stars! Big shout out to John M. Who always makes sure the job was done right More

by Fast Crusher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

They left my car dirty and white paint on my passenger seat and floor,and also no gas... More

by Marks2845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mazurek
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023

Have always v done business with Webb ford,,,, had problems with there service department and with some young salesman.. called Fair Oaks and within 45 mins were in a new car,,,, Took my escape there More

by Jolietjim0565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Alghabban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Nickels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Sciulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Luciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Posada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Saurez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023

Very professional service dept. No wait checking in car at appointment time. Car maintenance done perfect with car wash and easy fast checkout. More

by CHAINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023

This team always goes above and beyond to take care of my automotive needs. They work hard and quickly have me back on the road as soon as possible. More

by gwarren10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arline Kuhr
March 29, 2023

Great service at this Ford dealership. The service manager, Arlene, was professional and provided great service and made it very easy to have service done. The new VIP service to pick and More

by Ppanfil1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlene
Mar 31, 2023 -

Fair Oaks Ford responded

Hi, thank you for leaving such a great review and high star rating.

March 10, 2023

The service and service department was great. Cassidy updated me throughout the process and reminded me I could have my truck dropped out at home. More

by edwinhoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy Crouch
Mar 12, 2023 -

Fair Oaks Ford responded

Hello, we are happy we could make your experience a positive one! Safe travels!

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