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Fair Oaks Ford - Service Center

Naperville, IL

4.5
291 Reviews

291 Reviews of Fair Oaks Ford - Service Center

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June 15, 2020

I had my truck in for service on June 1st due to a noise coming from the front end. The truck was looked over and a diagnosis was given for the noise. I was told that the Diesel engine may exhibit a ticki More

by Bornzo
Recommend Dealer
No
Employees Worked With
Trevor Williams
Jul 02, 2020 -

Fair Oaks Ford responded

Bornzo, we are disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (630) 474-6883 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

January 14, 2020

All My Auto Needs I go to Fair Oaks Ford for all my Automotive needs. If I'm looking for a car or truck, I go see John Krajnovich! I also send my friends and family t More

by The DMV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Schreiber, Anthony Collins, Dave Wargo, Joe Mayer
Jan 15, 2020 -

Fair Oaks Ford responded

Thank you for choosing Fair Oaks as your first choice for all of your automotive needs! We look forward to your next visit with us!

January 11, 2020

Great valet service! Overall experience was great. The door to door service is perfect. They were here when they said They would be and had it back when they said they wou More

by Marysm90320
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kerry, Darren Sanders
Jan 13, 2020 -

Fair Oaks Ford responded

Mary, we are so happy to hear that you had such a great experience with us! Please don't hesitate to reach out if there is anything else we can do for you!

December 27, 2019

Great experience! My sales person made my experience very easy with little stress. This is my second purchase from Fair Oaks and both times I was pleased by the profess More

by cookiefumo7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Gohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Sanders
Jan 03, 2020 -

Fair Oaks Ford responded

Thank you for your kind review! Come see us again soon!

December 17, 2019

AWFUL! My car has been in the shop not once, not twice, not three times, but four times in the 4 years I've owned the car. 3 of those 4 times was for warra More

by mindysilbergleid.ahss
Customer Service
Recommend Dealer
No
Employees Worked With
Anthony Collins
Dec 19, 2019 -

Fair Oaks Ford responded

Hi there, please give us a call at your earliest convenience. We would love to fix this!

December 16, 2019

Thank You As a female going into a car dealership can be a daunting task. But every time I go into Fair oaks for service I have a great experience. Mark Benak More

by dnelson1123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Collins, Dave Wargo, Joe Mayer
Dec 19, 2019 -

Fair Oaks Ford responded

Thank you for your kind comments! We look forward to seeing you again soon!

December 16, 2019

Outstanding service from joe. I would not go anywhere else for my needs. It’s always in and out when I see joe. Thank you! More

by Maptherapy
Recommend Dealer
Yes
Employees Worked With
Joe Mayer
Dec 19, 2019 -

Fair Oaks Ford responded

We are always more than happy to help! Please come see us again soon!

December 16, 2019

Great Service, would not consider any other place Mark runs a very tight ship, making sure each vehicle is in and out as quick as possible. He is always so friendly, respectful, and makes sure the cus More

by jjjopes32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Benakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

Fair Oaks Ford responded

We are so happy we could help you out! Please come see us again soon!

December 10, 2019

I will be back! My last 3 cars were purchased here and the next one coming in February. Wouldn't go anywhere else, Mark S in service is the best! Someone I can trus More

by cboelt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Scuilli
Dec 11, 2019 -

Fair Oaks Ford responded

Thank you for choosing Fair Oaks Ford for all of your automotive needs! We look forward to seeing you soon.

December 10, 2019

Great deal on tires Mark S. got me a good price, a rebate, and professional installation on my new tires. the whole transaction was handled professionally and expeditious More

by general
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mark sciulli
Dec 11, 2019 -

Fair Oaks Ford responded

Thank you for your kind comments about our service department! Please come see us again soon!

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