Fairfield VW Ford of Montoursville

Found Truck online. Called down and was helped by Travis. He was extremely helpful getting everything situated. I had a 2 hour drive so I wanted to make sure everything was ready and good to seal the deal. B He was extremely helpful getting everything situated. I had a 2 hour drive so I wanted to make sure everything was ready and good to seal the deal. Before I left he actually found me a nicer truck on the lot that was more what I was looking for. I sent vin and photos of my trade in and by the time I arrived I was directed into the financial office where I was helped by Tabitha. She was very quick and professional. Just a heads up take the extended warranty. After all was completed Travis walked me to my truck where they already swapped my plate Over and was sitting with a full tank of fuel. Great group of people definitely worth the drive for me. Thanks Fairfield Ford! Hey More

Great visit, no hassles at all. Chuck Wood was great to work with. I am really liking the Van i bought and it will definitely help with the work I do. work with. I am really liking the Van i bought and it will definitely help with the work I do. More

Chris Caldwell was most helpful, and I think it was Tabitha Koch who completed our lease transaction. She was so efficient, but I'm not sure of her name. Thanks to all, it was a most pleasant experie Tabitha Koch who completed our lease transaction. She was so efficient, but I'm not sure of her name. Thanks to all, it was a most pleasant experience. More

Choosing a new vehicle has been a pleasant experience every time we've dealt with Fairfield VW. Tanya explored our needs, listened to our concerns and never pressured us. Tabitha helped us choose addit every time we've dealt with Fairfield VW. Tanya explored our needs, listened to our concerns and never pressured us. Tabitha helped us choose additional options by first exploring our driving habits to avoid unnecessary expenditures. The service department is equally thorough and helpful. We are two very happy customers! More

This dealership was the Absolute best!!! They were so patient and understanding when I could not decide what I wanted. Jason and Tab were amazing patient and understanding when I could not decide what I wanted. Jason and Tab were amazing More

Great service and people and had a issue looked at and fix quick and great job... friendly service all the way around... great job!! Very happy fix quick and great job... friendly service all the way around... great job!! Very happy More

Great Service! I called for an inspection and was pleasantly surprised with a next day appointment. When I arrived the next day the counter agent was smiling, friendly and knowledgeable. Thank you v pleasantly surprised with a next day appointment. When I arrived the next day the counter agent was smiling, friendly and knowledgeable. Thank you very much. More

The entire experience from start to finish was so bad that I will do anything to never go back to them. It all started with a warranty claim for a vehicle I had purchased from them 3.5 years ago. They that I will do anything to never go back to them. It all started with a warranty claim for a vehicle I had purchased from them 3.5 years ago. They had since sold the dealership and gave me the run around multiple times before agreeing to see me. Then, they temporarily fixed one of the problems instead of having the part, which I had told them about and said they couldn’t fix the other problem right then because they needed to contact the other dealership. They said they call me once they were able to set up a time. Over the next THREE MO THS, albeit during the start of the pandemic, I called numerous times, asking to speak to Andy who had helped me each time. And each time they acted as if they didn’t know what I. Was talking about and that they would get in touch with the other dealership and get right back to me. And each time, I’d wait another 2-3 weeks and hear nothing. Finally I had to call and tell them that I needed the actual part ordered and a date set but the end of the month and they begrudgingly agreed. To top it off, I decided to sell that car a few weeks later and wanted to get the refund for the remaining portion of the extended warranty I had purchased. It took nine voicemails, only once did they leave a voicemail for me before I kept calling at different times of day to get help as Tabitha always seemed to be busy. They say the check will come within 8 weeks... AVOID AT ALL COSTS. Particularly Andy in service and Tabitha in finance. More

Every Employee In The Service area was Very Professional The Service Was Great! The Service Area is very clean. They even wash your vehicle for you! The Service Was Great! The Service Area is very clean. They even wash your vehicle for you! More

I went to Fairfield in Montoursville to have my Cadillac inspected. The staff was professional and personable. The inspection and emission test was performed and they washed my car. I was happy with their s inspected. The staff was professional and personable. The inspection and emission test was performed and they washed my car. I was happy with their service. More