Fallon Ford-Toyota

I bought my 2015 Ford Edge here the check engine light came on. I took it to a auto parts they did a free diagnostic. I told the sales agent what I was told was wrong. I brought the car in and was charg came on. I took it to a auto parts they did a free diagnostic. I told the sales agent what I was told was wrong. I brought the car in and was charged $200 for the same free diagnostic test. I'm not happy and took my car elsewhere. More

Service staff always courteous, professional, prompt to attend to customers. Listened to my requests and made sure they were listed on work order. Work was completed quickly and to my complete satisfaction attend to customers. Listened to my requests and made sure they were listed on work order. Work was completed quickly and to my complete satisfaction. More

I will Never Return to this dealership. Very Shady people. The manager never wanted to hear me out. The staff delayed my car being repaired for no reason. I reached out several times to tal Very Shady people. The manager never wanted to hear me out. The staff delayed my car being repaired for no reason. I reached out several times to talk with the owner who then emailed me basically saying they “spent their own money to fix my car” so basically they didn’t want to hear from me or speak to me. I asked to go through Navy Federal Credit Union when purchasing my car and they said they would make it happen but I didn’t know at the time that I was supposed to go to the bank or call them myself and they k ew that but never mentioned it. We were there all day and close to closing time my family said we’re leaving and that’s when they rang us in and said that we finally got a deal and it was through Navy Federal but we found out when we got our first bill that it was through America First credit union, which is not what we wanted. I did go back and spoke with Joe-the General Manager, he said there was nothing he could do and he believed his people did the right thing so he basically took their side because he wasn’t there during the time of the sale not only that my car had so many issues and someone out in town knew my vehicle because she happened to have it and she said she immediately took it back because it had so many issues and she got into another vehicle so they willingly knew that this vehicle was messed up to begin with and still sold it not to mention my APR rate, rose triple the rate that I had when trading in my vehicle to them. This dealership commits fraud and takes advantage of military personnel because that’s what we are. We are a military family and they think they can get away with it because these military people are only here for a certain amount of time, so they just keep doing the same thing again and again and again because they think they’re never going to see them again because they leave so often. NEVER TRUST THIS DEALERSHIP. More

They're on the verge of losing my business. They never have my paperwork ready when servicing my vehicle. They are terrible at communication. They recently replaced a motor mount on my vehicl They never have my paperwork ready when servicing my vehicle. They are terrible at communication. They recently replaced a motor mount on my vehicle when I had concerns of vibration, rough idle, etc. It didn't solve my issue. They probably expect me to pay another diagnostic fee despite their inability to fix my vehicle. More

Exceptional service department. Detail oriented (like not overflling oil during oil change). Very customer oriented. Detail oriented (like not overflling oil during oil change). Very customer oriented. More

Everyone at the Fallon Ford parts department are wonderful. The only place to have service wonderful. The only place to have service More

What can one say. I have done business with Fallon Auto Mall for nearly 50 years. I'm always amazed at the friendly staff at Fallon Auto Mall. I encourage you to come I have done business with Fallon Auto Mall for nearly 50 years. I'm always amazed at the friendly staff at Fallon Auto Mall. I encourage you to come and look at the fine vehicles offered. Give them a try. Both for a purchase and also to follow up when your vehicle is due for service. More

After many vehicle purchases The best professional no pressure sale. Bottom line. Purchased another vehicle from another dealer and different brand of pick up. What a mistake sorry transaction, I wish I pressure sale. Bottom line. Purchased another vehicle from another dealer and different brand of pick up. What a mistake sorry transaction, I wish I bought from Fallon Ford-Toyota. The Chevrolet dealer doesn't compare at all to the professional salesman at Fallon Ford-Toyota. I will probably sell that new 2024 Chevrolet 2500 HD pick up. And go to Fallon Ford-Toyota for another pick up that isn't a dis appointment. Vehicle and dealership. I found that service after the sale, outstanding also at Fallon Ford-Toyota. Thank you, I will purchase again from Fallon Ford-Toyota. Mr. Steve Fernley Nevada More

Never have a problem getting an appointment when I need service. Folks are always very courteous and care about your questions.. service. Folks are always very courteous and care about your questions.. More

I recently had my Toyota Rav4 Hybrid serviced at Fallon Ford-Toyota. They are by far better than both Toyota dealerships in Carson City and Reno. They are professional and don’t take hours to change the oi Ford-Toyota. They are by far better than both Toyota dealerships in Carson City and Reno. They are professional and don’t take hours to change the oil and do a thorough inspection of the vehicle. I will be dealing only with Fallon Ford-Toyota from now on. Thanks to Kevin and the whole service department. More