Falmouth Toyota - Service Center

My Prius C's mirror got clipped in a drive-by while I was sitting in it parked--under 1800 miles so of course I want it to be good as new and I was majorly impressed at how the insurance adjuster and the was sitting in it parked--under 1800 miles so of course I want it to be good as new and I was majorly impressed at how the insurance adjuster and the service manager conspired to get me the new mirror at the same cost I'll be reimbursed by the insurance company. Importantly, while I was there getting it done there was resolution to one after another of other people's service. Like clockwork that place and that's a good thing because I am (for good reason) a very skeptical consumer when it comes to cars so if they have enough work I rest easier that they won't be pokin' around doing what isn't needed on my beloved gas sipping Prius C. I';m in my sixties and I was called "a girl' which is a bit odd -- something about gender culture at that place but we don't need to review THAT ... we just want our cars taken care of well. BTW -- price for the work was LESS than estimate; Tony calls himself a "dealmaker" and he worked it out. I applaud that. More

The good reviews are NOT accurate. I have brought a couple of different Camry's to be serviced there over the years. The first time Tony Martino quted me $1,200 for a minor repair on an exhaust flext couple of different Camry's to be serviced there over the years. The first time Tony Martino quted me $1,200 for a minor repair on an exhaust flext pipe. I had it repaired elsewhere for $200 and the repair lasted for 200,000 miles. I gave them another chance a few years later on my new Camry. Brought it in to had the rear interior light fixed, and a couple of loose screws under the dash replaced. When I got it home I noticed NOTHING had been fixed. (it was under warranty) When I brought it back, old man Murphy (the owner)accused me of lying. This place is the WORST dealership on the Cape, and should be avoided at all costs. More

I brought my 2002 Tundra in for scheduled servicing to find that David had held a truck that met the criteria that I had reviewed with him months before when discussing whether to buy new or put money int find that David had held a truck that met the criteria that I had reviewed with him months before when discussing whether to buy new or put money into the Tundra and wait until I found what I wanted. Because I live on an island nearby and travel is an issue (especially this time of year) the checked staff scrambled to complete the sale within 24 hours. In addition, I later decided to purchase the Tundra back from the dealer to give as a bonus to an employee. The dealership offered a sales price at the trade-in value, Jesse (not noted above) kept me informed on the progress of the servicing, and again, because I was hoping to complete the processing of the sale during a twenty-four hour period that I needed to be off-island, the staff rose to the challenge of completing the paperwork at short notice, and saw to it that I was able to return to the island with the vehicle. Outstanding service from all under testing circumstances where it would have been easier to tell me I would have to wait for the usual processing lag time. And kudos to the dealership as a whole for their courtesy, the high value they place on customer satisfaction, their particular extra effort when accommodating the needs of us island dwellers, and the obvious pride they have in their reputation and product. A nod, in particular, to Tony Martino, with whom my wife and I have dealt for decades, and the rest of the service staff. More

I have purchased 5 cars here, sent friends and family here. Why, because they embody excellence and integrity in every aspect of the dealership. I just call David DiGravio when I need a vehicle and he here. Why, because they embody excellence and integrity in every aspect of the dealership. I just call David DiGravio when I need a vehicle and he calls me when he has it in stock. I know the price will be fair and the dearship will support the sale. Everyone is helpful, knows my name and keeps me informed about what my car will need and shy. More

Today (10/5/11) I visited Falmouth Toyota for perhaps the 6th time over the past four years or so. I am 45 years old, and I have no friends or relatives who work at this dealership. Nevertheless, in my opi 6th time over the past four years or so. I am 45 years old, and I have no friends or relatives who work at this dealership. Nevertheless, in my opinon, Falmouth Toyota is the most amazing business I have ever encountered in any category. I hear many commercials on local radio, wherein the owner of Falmouth Toyota, Matt Murphy, touts his dealership's focus on customer. Many other busiesses pay for similar commercials. Falmouth Toyota, however, is among perhaps .000001% of business which publically commit to customer satisfaction that actually delivers. And it delivers to a degree which makes me pinch myself to make sure that I'm not in a make-believe world of some kind. I have numerous specific examples of outstanding customer service, and personal interaction with the Falmouth Toyota staff, particularly in service, that would fill several pages. All of it can be summmed up, however, by repeating that this is the most pleasurable and customer care oriented business I have ever encountered in my life. Bravo to Falmouth Toyota, and I hope that you all keep up the GREAT work. You are a true gem on Cape Cod, and a valued member of the Cape Cod Community. Oh, and thank you!!! More

I got my appointment quickly, was welcomed warmly and listened to about my car concerns. My wait in the comfortable waiting room with good coffee and food to eat was reasonable and the price of the servi listened to about my car concerns. My wait in the comfortable waiting room with good coffee and food to eat was reasonable and the price of the service was reasonable. It was a pleasant experience. More

They always go the extra step to make sure that my vehicle is in tip-top shape, to my standards AND theirs - and we're both very picky! vehicle is in tip-top shape, to my standards AND theirs - and we're both very picky! More

My family and I have purchased 7 vehicles from this dealership over the past twelve years. Each sale has been conducted professionally, fairly, and without any of the high pressure sales experiences t dealership over the past twelve years. Each sale has been conducted professionally, fairly, and without any of the high pressure sales experiences that I've had with other dealers in the past. Even better than the sales experience, the Service Department has handled all of our needs quickly and thoroughly. Everyone at Falmouth Toyota treats the customer with care and respect. More

I purchased my 09 Corolla new from Falmouth Toyota three years ago. My job requires me to drive everyday, most of the time putting upwards of 1,000 miles a week in. Knowing fairwell I would be abusing my years ago. My job requires me to drive everyday, most of the time putting upwards of 1,000 miles a week in. Knowing fairwell I would be abusing my car in terms of mileage, I knew that it was so important to stay up on my recommended scheduled services to keep my car running in tip-top shape. For the past three years I have been coming to Falmouth Toyota for my services and I have never had a bad experience. Specifically, I have been working with Jared Neves, he is a knowledgable, kind, accomodating, individual who takes the time to talk with me about my car. More so, I trust what he is telling me when it comes to my vehicle. The records kept at Falmouth Toyota are impeccable, it is one less thing I need to think about when I call up for an appointment. Being in the customer service industry myself, I know how challenging it can be to work with the public at times. This isn't just good customer service, this kind of service is rare in today's society. The gentlemen in the service department are top notch and it is the number one reason why I will continue to purchase my vehicles as well as make recommendations to others for Falmouth Toyota. More

I'm also using this dealer to buy a used car now and am very happy with their service and knowledge, but my favorite story is when I brought my car in for a 2nd opinion. I was given an estimate of over $2 very happy with their service and knowledge, but my favorite story is when I brought my car in for a 2nd opinion. I was given an estimate of over $2000 to fix something in the front end of my Camry. I drove it up to make an appointment, Tony listened to my complaint, rolled up his white sleeves, got under the car, fiddled with something and told me I was all set. He charged me nothing and completely solved the problem! The service department has always been very helpful and efficient and willing to advise me toward other ways to get a job done, when I couldn't afford the Toyota parts. Everyone I know really likes this dealership. More