Family Ford of Enfield

Positive Buying Experience The buying experience was unusual because of the Covid 19 disease so it was a mainly a Virtual Sales Deal. We had to get used to the Doc-Sign etc. how The buying experience was unusual because of the Covid 19 disease so it was a mainly a Virtual Sales Deal. We had to get used to the Doc-Sign etc. however but other than that we had a bit of a learning curve. Gary Craven was our Salesperson and we have purchased an automobile in 2017 from Family Ford. So, that being said I guess that we are considered a repeat customer.. He guided us through the process making sure that we were completely engaged with our mainly online experience. All of the new technology was explained as well. The trade was approximated online and the purchase as well. He even had the truck we wanted delivered from another Corporate dealership (Sarat). We are happy with the outcome and hope that all is smooth sailing from here forward with the new truck. Thank you for the buying experience. I missed seeing the inside of the new facility and a quick talk with the GM Mike Moriarty... Best wishes Always. More

The car was brought to my house so I could look at it. The lease was simple. The car was delivered to my house the next day. Excellent customer service. The lease was simple. The car was delivered to my house the next day. Excellent customer service. More

Top Notch Service I brought my car in for an oil change on April 29, 2020. the new facility is beautiful. The staff is professional and I felt completely comfortable si I brought my car in for an oil change on April 29, 2020. the new facility is beautiful. The staff is professional and I felt completely comfortable sitting in the waiting area during this time of COVID-19 and self distantancing. More

A+ Experience Quick and easy sale. Very pleased with everyone in the process! Thank you guys so much and shoutout to to Gary and Mike for making this happen! Quick and easy sale. Very pleased with everyone in the process! Thank you guys so much and shoutout to to Gary and Mike for making this happen! More

Great to deal with. Got me in a great car when I thought it wasn’t possible. Service took care of me and parts were easy to deal with. Highly recommend will deal with them again. Thank you it wasn’t possible. Service took care of me and parts were easy to deal with. Highly recommend will deal with them again. Thank you More

Excellent sales and service depts. knowledgeable and courteous. I ordered a 2020 Explorer. Jorge Suarez took care of everything and made sure I got exactly what I wanted. I’m very happy with my experien courteous. I ordered a 2020 Explorer. Jorge Suarez took care of everything and made sure I got exactly what I wanted. I’m very happy with my experience. More

Repairs The person in the sales department was excellent. He was very friendly and concerned to make my visit for service as wonderful as possible. Thank yo The person in the sales department was excellent. He was very friendly and concerned to make my visit for service as wonderful as possible. Thank you. More

This dealership is awesome. My wife and I have purchased several new or used cars trucks from them. We have all of our service performed at this dearership several new or used cars trucks from them. We have all of our service performed at this dearership More

Excellent The service was excellent all around. Efficient and friendly customer interface, nice waiting room, free coffee, clean environment, quick turnaround. The service was excellent all around. Efficient and friendly customer interface, nice waiting room, free coffee, clean environment, quick turnaround. I will continue to have my service performed here. More

Charles Johnson was a wonderful salesman. He helped me with all my needs and found the perfect truck for me. The manager, Michael Moriarty also helped me make my decision. with all my needs and found the perfect truck for me. The manager, Michael Moriarty also helped me make my decision. More