Family Ford of Enfield

Truck was not ready to go when we got there for our appointment. Sales person had to go gas up the truck after we arrived. Truck was not detailed stickers were still on the truck and inside was not appointment. Sales person had to go gas up the truck after we arrived. Truck was not detailed stickers were still on the truck and inside was not cleaned. This was after we gave 3 days notice on pickup date and time. No one went over the features of the truck after the check was received. The truck came without a tailgate because it was stolen at the dealership and we were not given a date when the tailgate will arrive. I asked for a tailgate to be put on the truck until the new one arrived and we left without a tailgate. We also do not have anything in writing saying we are getting a tailgate. More

Have had good service previously but this time was different. Their systems were down so everything seemed to be a mess. Truck had follow up work was told parts would be in within 2-3 business days. A different. Their systems were down so everything seemed to be a mess. Truck had follow up work was told parts would be in within 2-3 business days. A week later still had not received a call, so I called in the service employee that I dealt with was off so I asked if another service employee could assist. They stated they would call back, never received a call back. Another two days later I followed up to see what the status was and finally given an answer to reschedule in service. All the repairs were made and fixed the first time the best part of my service. The worst part of this experience was that with leaving my truck within their parking lot my license plate was stolen and no one from Family Ford of Enfield seemed to care. Police were called and filed report. Police officer tried to “work” with Family Ford but said they were hesitant to assist. I was parked directly in front of their security cameras. Police officer stated the owner looked on his phone through to footage for about a minute said he couldn’t see anything sorry….Meanwhile I was spending ~$800. Now my plate is driving throughout New York being charged left & right. Hopefully just bad luck. More

I have a cracked catalytic converter. Claim it's not covered by the warrenty because it's not "broken on the inside" they offered to weld it for 250 bucks. I think that would consider i Claim it's not covered by the warrenty because it's not "broken on the inside" they offered to weld it for 250 bucks. I think that would consider it altered but whatever. Hate these games they play. More

Service writer was very helpful with the vehicle history review and with Ford Pass details. review and with Ford Pass details. More

Service is always top shelf. Agnes always treats me well. Gave me good advice too. Agnes always treats me well. Gave me good advice too. More

Very friendly and informative. Exceptional customer service. Very short wait time. Looking forward to working with Agnes again Exceptional customer service. Very short wait time. Looking forward to working with Agnes again More

They took me in the same day I called. The. Work they did only took an hour. They filled my tires and reset the worn light no charge. The. Work they did only took an hour. They filled my tires and reset the worn light no charge. More

Staff members were very courteous and helpful. Recommendations for winter checkup were ok. I didn't even need to bring my coupon for "the works". Nice waiting area. Recommendations for winter checkup were ok. I didn't even need to bring my coupon for "the works". Nice waiting area. More

I came in for a recall on a new car that I purchased. It was very convenient. I was there maybe 45 minutes. The waiting area was very clean comfortable. Overall the experience was very good. It was very convenient. I was there maybe 45 minutes. The waiting area was very clean comfortable. Overall the experience was very good. More

Brought a car from them and car was ready on time and detail it very nice Was very happy with my new purchase. Thank you good dealer to deal with. detail it very nice Was very happy with my new purchase. Thank you good dealer to deal with. More