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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,794 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,794 reviews

January 15, 2024

A few slow call backs but they did call work out the problems All done More

by woodsmanrl
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Craven
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Jan 16, 2024 -

Family Ford of Enfield responded

Thank you so much for your review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Family Ford of Enfield!

January 15, 2024

Worst dealership ive seen its a scam I wouldn't recommend anyone to purchase oil at this dealership nevertheless a vehicle More

by kylepinkham4
Recommend Dealer
No
Employees Worked With
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Jan 19, 2024 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Kyle, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 15, 2024

Great experience Took my truck on time gave me a ride home, had it completed in one day went flawless More

by CAMARO1973Z28
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Jan 16, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 15, 2024

I felt I was treated with respect. I had not purchased a car in 18 years and will be returning soon More

by Sjmasse
Recommend Dealer
Yes
Employees Worked With
Andrew
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Jan 16, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

January 15, 2024

Great experience Nice people and great service Close to my home Price was high, didn't give no veterans discounts More

by BRIANGAMBLE1211
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Jan 16, 2024 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business, Brian, and hope to see you again soon!

January 15, 2024

Everyone is friendly, courteous and informative at the dealership. Always a pleasure to deal with! More

by LARING87
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Jan 16, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 15, 2024

Visit was pleasant and Agnes was helpful My experience was a good one, location was a plus. More

by HIJEAMOTO
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Jan 16, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Agnes was able to help, and we hope to see you again!

January 15, 2024

One issue, two separate service visits, dealer had my vehicle for 21 days total Not happy with Ford More

by garycronin7
Recommend Dealer
No
Employees Worked With
Jay Delgado
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Jan 19, 2024 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 04, 2024

Understood my issue and it was resolved. Given fewer stars because of a new issue. More

by ksegal50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 01, 2024

Nothing special, just the job was done , perform on time, without issue Everything fone More

by intresting112000
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Jul 08, 2024 -

Family Ford of Enfield responded

Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with!

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