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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,412 Reviews
Call Service Center (860) 745-1111

1,412 Reviews of Family Ford of Enfield - Service Center

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June 30, 2025

Staff was friendly and knowledgeable. Waiting room was clean and comfortable. Service was Quick and efficent More

by Cnadeau25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

June 29, 2025

Got charged $4600 for a PCM I didn't need Family ford of Enfield misdiagnosed my truck and replaced the PCM for $4600 which I did not need More

by Jeffkrol1997
Recommend Dealer
No
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
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Jul 02, 2025 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 28, 2025

Sales - Lack of follow up is disappointing! ! Service department is top notch. Finance rep - meh. More

by rckc228
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan - sales, Ken - service, Parts - failure to advise customer when cover was received.
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Jun 29, 2025 -

Family Ford of Enfield responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 27, 2025

I bought my car here new, and have been coming in for service ever since. I trust them with my vehicle's longevity. Excellent service at a good price. More

by KJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 27, 2025

I was traveling home to NY when I stopped on the way. I opened my frunk and then it would not close again. The latch was locked up More

by Grassvet
Recommend Dealer
Yes
Employees Worked With
Woman in service
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Jun 27, 2025 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

June 25, 2025

They fixed what another dealer messed up. And took me in as soon as they could. More

by C52turcotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

June 25, 2025

There was a recall on my 2025 Maverick hybrid AWD…a passenger airbag sensor or something . Family Ford sent a technician to Where my truck was parked (at my place of work) to complete the recall repai More

by doltsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young technician? Tall with baseball cap?
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Jun 25, 2025 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

June 25, 2025

Courteous, professional and respectful of my time. Also gave ma a ride while my car was being worked on. More

by acayward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 24, 2025

Clean, professional ,courteous convenient,. Will return for next service. Made the experience painless. No suggestions for improvement. More

by leonalford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 24, 2025

Greg provided professional positive service and was a great communicator throughout the process. All tasks were addressed as requested. Great job Greg and Family Ford, thank you !! More

by Ric5sanch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

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