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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,425 Reviews
Call Service Center (860) 745-1111

1,425 Reviews of Family Ford of Enfield - Service Center

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July 31, 2025

Agnes was super helpful. Very clear and concise. She was paying attention to all the details and was able to save me some money and I appreciate her .I was impressed by her k More

by misgidedyuthtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 31, 2025

Great communication through out the entire service experience. She set very accurate and great expectations. More

by Dataguydm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

July 31, 2025

They were professional and worked with us on fixing our issue and because they didnt find anything there was no charge More

by Brtrains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 30, 2025

Professional, flawless service . I will come back and use them many more times. Thank you More

by sarahjsoucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 27, 2025

Ken helped me with an estimate for a broken wiper, which was not part of the scheduled service. More

by MGDGUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2025 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 24, 2025

Fixed the problem that it came in for but somehow missed the big issue which would have been noticed immediately if the mechanics did additional testing or diagnoses. More

by fountain461015
Recommend Dealer
No
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Jul 28, 2025 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 19, 2025

Great customer service and fast and reliable service definitely coming back for all my Ford needs very satisfied customer More

by Tiffany R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2025 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

July 19, 2025

Nice and pleasant She was informed knew who I was by my phone number and did set me up for an appointment immediately More

by Mkia_us
Recommend Dealer
Yes
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Jul 19, 2025 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 18, 2025

Kim and Tom in the parts department are the best! They know what they are doing! Best Service out of all 15+ dealers we use for past 15yr. Family Ford Parts department is #1 More

by DAN@HEAVYSAUTO.COM
Recommend Dealer
Yes
Employees Worked With
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

July 18, 2025

Went in for a recall / customer satisfaction program and it was corrected and I was on my way! They were great More

by CINDY.JACOBS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall her name but it’s not listed
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Jul 18, 2025 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

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