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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews

1,386 Reviews of Family Ford of Enfield - Service Center

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May 16, 2021

Job well done...as always! I had my alignment checked and my Explorer detailed, it looks brand new! Agnes & Ken were fabulous! They are always so helpful! Thank you! More

by ZEEK23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Family Ford of Enfield responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

May 14, 2021

It was great , 25 words is way to many, if you keep putting a minimum people aren’t going to fill out the survey like I almost didn’t More

by Cptrescue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Family Ford of Enfield responded

Thank you for your business and for the great 5-star review!

May 14, 2021

The only reason I ever had my oil changed was to eventually get a free one but the promo ended and I didn't know. More

by MCRCHICKBBL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Family Ford of Enfield responded

MCRCHICKBBL, we apologize for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers and we would appreciate the opportunity to re-earn your trust. If you would like to discuss further, I’d be happy to speak with you. Please call me directly, thank you! Mike Moriarty General Manager 860-745-1111

May 14, 2021

We are a new customer and are very impressed with Family Ford.The facility is very clean and the staff has great follow up. We will be back. More

by JOEFRATINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to write this review! Our customers are our top priority, and your feedback is greatly appreciated. All of us at Family Ford are glad to have you as a customer!

May 13, 2021

Service department gets me an appointment in a timely manner they take time to review the repair of my auto ,and have the knowledge to get the job done right the first time. I have been pleased by the w More

by Johns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to share your experience and 5-star review!

May 13, 2021

A a a a a a a a a a a a a a a a a a a a a a Great experience a More

by A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are glad you had a great experience. Our team is always happy to assist!

May 09, 2021

This was our first time at Family Ford. Ken (Service Dept) was friendly, knowledgeable and helpful when scheduling. The same customer service continued at drop off and pick up. More

by Lisa C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Family Ford of Enfield responded

We really appreciate your feedback of your recent visit with us! All of us here at Family Ford truly value your business and hope to see you again soon!

May 07, 2021

Great customer service very personal prompt and always gets back with the right information also very accommodating loud me to leave my vehicle while I went on a week vacation and called me and let me kno More

by Johne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding review! Our team is always happy to assist!

May 06, 2021

Your dealerships service department is absolutely amazing. Whenever I go in there I always receive the best service possible. It seems like your service people really care about their customers and I More

by charles.travali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to write this review! Our customers are our top priority, and your feedback is greatly appreciated!

May 05, 2021

Service was ok, there for a recall, customer service was just ok. Couldn’t be bothered with a thank you or any manners. Very basic. More

by HF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle
May 10, 2021 -

Family Ford of Enfield responded

HF, we're sorry to hear about your experience with us. We strive to provide an exceptional experience for all our customers and would appreciate the opportunity to re-earn your trust. If you would like to discuss further, I’d be happy to speak with you. Please call me directly, thank you! Mike Moriarty General Manager 860-745-1111

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