Family Ford of Enfield - Service Center

First person I spoke to on phone was rude because I didn’t buy the car there but was having it towed there. I explained I was told they would only tow to closest dealer he pretty much called me a liar didn’t buy the car there but was having it towed there. I explained I was told they would only tow to closest dealer he pretty much called me a liar. I then explained what my dealer said was wrong and the battery was tested good. I show up to pick it up and they replaced the battery. I then had to bring it to Greenfield for the software update on the emergency brake shock was the issue I told them about. Wouldn’t recommend this place to anyone. More

As always I bring my 2011 ford F150 to Family ford for general maintenance and and of course repair, which is rarely needed. On this visit I knew I had a problem with the front end. The crew at Family For general maintenance and and of course repair, which is rarely needed. On this visit I knew I had a problem with the front end. The crew at Family Ford identified and corrected the problem in an expedient manner. Service well done. Thanks Family ford! More

They were very friendly and did a top notch job finding out what was wrong and getting it fixed. I will go back to them in a heartbeat and recommend them to all my family and friends. out what was wrong and getting it fixed. I will go back to them in a heartbeat and recommend them to all my family and friends. More

Got me in at my convenience for my oil change. There was no line at service and was glad to get a call when my car was finished. no line at service and was glad to get a call when my car was finished. More

Have always gotten good service and helpful advice from everyone at Family Ford of Enfield. My only complaint is with this survey format that requires 25 words or more to validate my response! everyone at Family Ford of Enfield. My only complaint is with this survey format that requires 25 words or more to validate my response! More

Job well done...as always! I had my alignment checked and my Explorer detailed, it looks brand new! Agnes & Ken were fabulous! They are always so helpful! Thank you! my Explorer detailed, it looks brand new! Agnes & Ken were fabulous! They are always so helpful! Thank you! More

It was great , 25 words is way to many, if you keep putting a minimum people aren’t going to fill out the survey like I almost didn’t putting a minimum people aren’t going to fill out the survey like I almost didn’t More

The only reason I ever had my oil changed was to eventually get a free one but the promo ended and I didn't know. eventually get a free one but the promo ended and I didn't know. More

We are a new customer and are very impressed with Family Ford.The facility is very clean and the staff has great follow up. We will be back. Ford.The facility is very clean and the staff has great follow up. We will be back. More

Service department gets me an appointment in a timely manner they take time to review the repair of my auto ,and have the knowledge to get the job done right the first time. I have been pleased by the w manner they take time to review the repair of my auto ,and have the knowledge to get the job done right the first time. I have been pleased by the whole department More