Family Ford of Enfield - Service Center

I had an appointment March 31 for a recall on the backup camera. I brought the truck in and waited for over an hour. A service man came into the waiting area and told me that they did not have the camera th camera. I brought the truck in and waited for over an hour. A service man came into the waiting area and told me that they did not have the camera they needed for replacement. Wasted two hours More

Very efficient service center! My service is always completed by the promised time. The people who work at the service desk are always polite and courteous. completed by the promised time. The people who work at the service desk are always polite and courteous. More

I recently saw the service department for a wheel bearing issue, they were knowledgeable about the warranty and got it done quickly, they are always courteous and helpful when setting up appointments. issue, they were knowledgeable about the warranty and got it done quickly, they are always courteous and helpful when setting up appointments. More

Enfield Family Ford always does a great Bob I. Service and I. Customer service. Agnes always take good care of our cars. She always go above and beyond to make sure that we are happy with our services and I. Customer service. Agnes always take good care of our cars. She always go above and beyond to make sure that we are happy with our services More

Family Ford is a great dealership! Jorge, our dealer, sold me a Ford Edge & my mom a Ford Fusion. He was awsome as a dealer. Would love to buy my next car from him. And the service department is fast & f sold me a Ford Edge & my mom a Ford Fusion. He was awsome as a dealer. Would love to buy my next car from him. And the service department is fast & friendly! Thanks Family Ford! More

So I just bought a 2020 explorer from this dealership. I dealt with Mr. Gary Craven. I traded in my Toyota and he (Gary) was able to give me a more than fair trade in value for my Toyota. Big advantage of g dealt with Mr. Gary Craven. I traded in my Toyota and he (Gary) was able to give me a more than fair trade in value for my Toyota. Big advantage of going here is that I drove off the lot with the vehicle that night even when I came an hour before closing. He and rest of needed sales team stayed late for me. They got everything I need ready so I could be happy. After driving the vehicle for a day I noticed a few things that needed attention, alignment, oil change, some functionality of the buttons weren’t to par but when I called Mr Craven he told me not to worry just bring it in. When I did, I was given a loaner and my car was taken care of plus washed, detailed & fueled again. Mr Craven went out of his way to get everything done for me that he even got me nice floor mats just for my inconvenience. Update** My wife liked this car and dealing with Mr Craven so much that now we are getting her the same car and making another deal happen. I recommend this dealership, I never felt rushed, never felt like I was an inconvenience and they went out of their way to get me what I wanted so that I was happy that they earned another soon to be sale with my wife now getting a car from here too. Prices are fair as well and they were able to work with the amount of money I wanted to be at. Place was clean and had all the Covid restrictions with them also allowing you to sanitize hands if needed. If you go here ask for Gary!!!! More

I’d like to give a big shout out to Michael Dale the finance guy who financed me. He was able to make sure he went out of his way for me and my family to make sure we got the best rates and the best APR finance guy who financed me. He was able to make sure he went out of his way for me and my family to make sure we got the best rates and the best APR along with extended warranty. He not only made sure he took care of a veteran but he also made sure to help with getting my wife financed so she could also get a vehicle and at a great rate. He’s the guy to make sure you go see to get financed with to make sure you get the best rates and best bang for your wallet and not have you go broke. More

The folks in the service dept are so friendly, helpful and professional. Our vehicle was in for an regular oil change and tire rotation. Excellent experience! and professional. Our vehicle was in for an regular oil change and tire rotation. Excellent experience! More

Great service they got my car in right away and fixed it right. Everyone is really Friendly. Unlike Balise ford in Wilbraham they are terrible dont bring your vehicle there unless you want terrible service right. Everyone is really Friendly. Unlike Balise ford in Wilbraham they are terrible dont bring your vehicle there unless you want terrible service. More

Great job! They moved very quickly and got my car back to me faster than expected. Very friendly and courteous as well. I will definitely come back. me faster than expected. Very friendly and courteous as well. I will definitely come back. More