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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews

1,386 Reviews of Family Ford of Enfield - Service Center

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March 30, 2021

Very polite, very professional staff. Worked with Ken who, not only explained the repair of my truck step by step and kept me informed via phone, but also sent pictures to my phone. Thank You so much! More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

March 29, 2021

A great all around experience Agnes addressed all my A great all around experience Agnes addressed all my concerns even took the time after my service to see if my problems were addressed. Treated like More

by SUBIGROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding review! We are so glad to hear you had a great experience with us!

March 27, 2021

We have been doing business here for many many years. They truly become part of your family. Service, Sales, Parts Dept. absolutely the best around. More

by TPKLAUS84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg, Jeff, Mike Moriarty
Apr 02, 2021 -

Family Ford of Enfield responded

All of us at Family Ford are happy to have you as a loyal customer! Thank you!

March 26, 2021

In for an oil change, excellent customer service and top notch repair work as well. I will be back for any additional work needed on my car. More

by Dpd1178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

We are happy we could make your experience a positive one! We hope to be of service to you again!

March 26, 2021

AGNES Is greatto work with! agnes is great to work with agnes is great to work with 25 words is too much to expect someone to write More

by KROGERS017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback!

March 26, 2021

All around amazing! Ken helped me with any questions or concerns that I had. The work was done at a reasonable time and for a reasonable price. My SUV is running better than it was when I bought it! More

by megbeebe17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you so much for the positive review!

March 24, 2021

Completely happy with the customer service team. They make servicing your vehicle a hassle free experience. Thanks to all of you at Family Ford. Eileen Fisher More

by F150TRUCKCHICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Eileen, thank you for the kind words and positive feedback!

March 24, 2021

Agnes was excellent, and my issue was found and repaired after another Ford dealership was unable to find the problem. I was very happy with the way I was treated. More

by fdevito1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

March 23, 2021

I was very impressed service was done quickly and easily. I also enjoyed the comfortable chairs was very relaxed and watched some TV. Keep up the great work More

by Richcolletti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for the wonderful 5-star review! We hope to be of service to you again!

March 23, 2021

Appointment when requested. Service was performed as needed. Service writer was courteous,thorough and efficient. My total service experience was pleasant and I was back on the road promptly. More

by CFDCAPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

We are so glad to hear you had a great experience with us! Thank you for the 5-star review!

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