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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews

1,386 Reviews of Family Ford of Enfield - Service Center

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March 16, 2021

Everyone from the moment I entered was helpful and happy. The service area dept. handled all my issues and made me feel in excellent care. More

by RWellenberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremie Turcotte
Mar 16, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

March 16, 2021

I work regularly with Greg Ayers. He has ALWAYS been more than helpful and Efficient. Will continue to bring my work vehicle's here and personal vehicles along with references specifically because of his gre More

by KEVINA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We look forward to seeing you next time!

March 15, 2021

Excellent service with family Ford. Personal at service desks always helpful, always polite and courteous. Will recommend this dealership for purchase or service of vehicles. More

by lonewolfcfd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremie Turcotte
Mar 16, 2021 -

Family Ford of Enfield responded

Thank you for the recommendation and positive feedback! We are always happy to assist!

March 14, 2021

Ken Brown took great care of us during the service on our Escape. We have been going to Family Ford for 20+ years. Always great service, never a complaint. :) More

by cmcandle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to write this review! Our customers are our top priority, and your feedback is greatly appreciated. All of us at Family Ford are glad to have you as a customer!

February 26, 2021

Family Ford of Enfield , has been my Happy Place for 20+ years. Met Greg When you where at Chicopee., Cant say enough about Service and Employee . More

by missbzquilts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2021

Always a pleasure to work with Greg Ayers. He is an asset to your team. We bring both our vehicles here for service and also recommended you to family members More

by elksaes
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2021

The new waiting room is very nice, but the is no tea in the coffee bar and the remote for the TV doesn't work. I would recommend Ford as long as you want an SUV or truck. Ford is now a limited player in th More

by frank.boyko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dale
January 30, 2021

Have been bringing my car here since I could drive and it's always been the same great team. Never have been sold anything I didn't need. I moved away a few years ago, and there's another Ford dealership More

by Jwent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2021

Before I start I just want to say I am not some customer that knows nothing. I have 11 FORD Manufactuers certs. With that being said in the past this dealership service dept diagnosed an issue with one of m More

by Gonzo176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty, Jeremie Turcotte
January 27, 2021

not interested, not interested,not interested, not interested, not interested, don,t be forcing me to write out review when I don’t feel need to. More

by jefferycranston
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dale
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