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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,388 Reviews
Call Service Center (860) 745-1111

1,388 Reviews of Family Ford of Enfield - Service Center

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April 13, 2024

Always get good service at family ford, sometimes prices are a bit high, but the work is good More

by LALU58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

April 06, 2024

The staff was excellent and the work was just fine . I would recommend Family Ford in the future. More

by fppeg@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 04, 2024

Good people and very helpful. They have very knowledgeable staff and a good turnaround. Would recommend them to others. More

by YZF891
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keli Morin
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Apr 04, 2024 -

Family Ford of Enfield responded

We are very happy to hear Keli provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 04, 2024

Accountable, thorough, attention to detail , customer advocate , good listening and follow through, quality of work seems high. Great experience with Agnes and Gregg as well and a few of the mechanics More

by Raffiahome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think it was Ray but I've had great luck with all the service advisors and staff
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Apr 04, 2024 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. Agnes, Gregg, and our team appreciate your business and hope to see you again soon!

April 04, 2024

They have been good to me for the last 4 vehicles I've bought here. Decent sales folks. Great service. More

by gerrybarnett.c10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Genereux
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Twigg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Family Ford of Enfield responded

Thank you for your business and this review, Gerry. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 04, 2024

Customer service at the service department was exceptionally good I made my appointment on short notice It was my trucks first service And I also was able to say hello to the sales manager and my More

by djs478478
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Apr 04, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 03, 2024

Enfield Ford is all about the service. I bought 4 cars from this dealership because I trust the service I get More

by DRLORD
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Apr 04, 2024 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anges met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

April 02, 2024

My truck was fixed before time expected Originally my truck was supposed to be looked at the following week. They completed it within hours More

by RHAMANN12
Recommend Dealer
Yes
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Apr 02, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 02, 2024

Professional, honest courteous Treated with respect and knowledgeable staff The service was performed as offered More

by MICHAELRICHI1987
Recommend Dealer
Yes
Employees Worked With
Forgot his name but far right at the service desk
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Apr 03, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 29, 2024

Been going there for years. Have bought 2 or 3 cars from there. So great More

by SUSIEWEBB86
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Mar 30, 2024 -

Family Ford of Enfield responded

Thank you, Susie, for the kind words! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist.

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