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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews
Call Service Center (860) 745-1111

1,386 Reviews of Family Ford of Enfield - Service Center

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March 23, 2024

Jay took time to get all the information needed to get the job done correctly. Very attentive! More

by BASEJGBALL
Recommend Dealer
Yes
Employees Worked With
Jay
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Mar 24, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Jay was able to help, and we hope to see you again!

March 23, 2024

Excellent as always! I usually have Ken service me but he was out. Greg was just as good! No matter who I get it is always and exceptional level of service More

by Kiwi
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
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Mar 24, 2024 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

March 23, 2024

Was told my truck wasn’t serviced because tech couldn’t open hood. Acorn was actually stuck in there I’m not happy about this mid judgement More

by Tiffnunes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
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Mar 27, 2024 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 21, 2024

Very helpful and friendly Very helpful and friendly doing all you could to make the experience gratifying More

by DRobbins1
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
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Mar 22, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 21, 2024

Proactive timely service, can't ask for more You should improve this interface so it isn't so awkward More

by SCHRUSCIEL
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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March 19, 2024

My drop off was convenient, they called with questions and the work performed was what I was expecting. Thank you More

by linda83
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Jul 22, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us, Linda. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 16, 2024

A great dealership to bring your Ford for service The service staff is always friendly and explains things well More

by andrea
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Mar 17, 2024 -

Family Ford of Enfield responded

Thank you, Andrea! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

March 16, 2024

Very easy. Price of repair was reasonable. Don't have time I would use them again. More

by Anyth!ng
Recommend Dealer
Yes
Employees Worked With
Idk but was very nice
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Mar 17, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 15, 2024

Awesome place to do business ! Staff is very kind and knowledgeable ! I love the car I bought and family fird is worth doing business with ! More

by Siegel,Keith-author
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Mar 16, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

March 14, 2024

They take the service of my car very serious and always have safety a priority More

by jbdangelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words for Ken, and for taking the time to leave us this wonderful feedback!

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