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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews
Call Service Center (860) 745-1111

1,386 Reviews of Family Ford of Enfield - Service Center

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January 16, 2024

It was a long process, finding parts turned out to be challenging but Ken was a man of his words and the job gat finished. I just hope that the replacement parts last for while. More

by CBARILE0
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Jan 16, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2024

Agnes did a great job. She was quite professional and very helpful and even fix something else on the list for me. More

by Gestaman
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Jan 16, 2024 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear Agnes was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 16, 2024

I will be calling Ford directly about this dealership. I will not return to this dealership for any reason. More

by MUDDYDAWG75
Recommend Dealer
No
Employees Worked With
Agnes Pusztai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Jan 19, 2024 -

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 15, 2024

Polite, comfortable and timely. I have doing business with Family Ford for sixteen yrs and have always found them to be honest and fair. It has now been 6 vehicles. More

by JMASSE1
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Jan 16, 2024 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

January 15, 2024

Everyone was very good and made sure i was taking care of and very happy. It was one of my better experiences More

by rogerwcortis
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keli Morin
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Jan 16, 2024 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, Roger, we look forward to having you as a valued customer for many years to come!

January 15, 2024

Everything was great. They seem to have fixed the noise coming from four-wheel drive system. More

by DOUG-KING
Recommend Dealer
Yes
Employees Worked With
Ken
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Jan 16, 2024 -

Family Ford of Enfield responded

Thank you, Doug! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

January 15, 2024

Found issue in one visit! Other dealership was unable to with multiple visits!!! I'm happy More

by allymsdumais
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Jan 16, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 15, 2024

Best ever great staff great place to take a nap lol always a pleasure Easy access and great accommodation while you wait More

by redant59
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Jan 16, 2024 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

January 15, 2024

Worst dealership ive seen its a scam I wouldn't recommend anyone to purchase oil at this dealership nevertheless a vehicle More

by kylepinkham4
Recommend Dealer
No
Employees Worked With
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Jan 19, 2024 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Kyle, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 15, 2024

Great experience Took my truck on time gave me a ride home, had it completed in one day went flawless More

by CAMARO1973Z28
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Jan 16, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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