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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,388 Reviews

1,388 Reviews of Family Ford of Enfield - Service Center

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January 01, 2023

Very impressed with sales and their response, although truck purchased is a xxx and was over priced. The service at family ford is poor.. multiple issues with recent purchase and service department could More

by lorenolepi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy sales... 4 stars
Jan 03, 2023 -

Family Ford of Enfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 30, 2022

Calling and setting up Service to be done was very easy. People were very polite. All work was done quickly and correctly. More

by KENPAT79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 27, 2022

Very clean in waiting area and garage area. And service are. I was early it was bad weather that day .I was first in line . More

by PAREJEROME25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Family Ford of Enfield responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

December 25, 2022

Friendly employees and the dealership was clean. Service station was well maintained and organized. Dealership also had an excellent waiting area. More

by eschm57l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

December 25, 2022

Family Ford very professional group Our sales guy Stephen was super pleasant to deal with Josh in financing helped us and was no pressure very professional Mustang we bought is beautiful Thank you More

by davisonh359
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Stephen Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

December 24, 2022

Ken got my car in for service early so I would have it back before the holidays. Thanks! More

by LALU58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

December 24, 2022

I always bring my vehicle to Family Ford, I trust their excellent service. They have been servicing my vehicles for over 11 years. More

by Aspen0723
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 23, 2022

I scheduled oil change, tire rotation, and recall service. Enfield Family Ford customer completed all three for a very fair price on time. More

by jgmullane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 23, 2022

All work was done to our satisfaction and was done in a timely manner. We will return. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Family Ford of Enfield responded

Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

December 22, 2022

The team at Family Ford really works hard to make sure things are done right. Our last 2 visits for service were great. The service advisors put in the extra effort and it really makes a difference. Every More

by Raffiahome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanics , Eric for brake job, and the mechanic that replaced my PTU
Dec 23, 2022 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Eric and our team, and don't hesitate to let us know if we can be of further assistance.

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