Family Ford of Enfield - Service Center

They were polite and handled my recalls that were needed in my car. They also advised me about the Ford rewards program that I was not aware of in my car. They also advised me about the Ford rewards program that I was not aware of More

The truck got a part Replaced in front end but still makes noise when going down the road makes noise when going down the road More

Great service! ! The staff was very knowledgeable and explained the results of the service completely. ! The staff was very knowledgeable and explained the results of the service completely. More

I’m appalled at the decline in quality of service and the lack of empathy from the “service manager”. The guy while is my service advisor (Ken, and also Agnes) are great but when having issues or question lack of empathy from the “service manager”. The guy while is my service advisor (Ken, and also Agnes) are great but when having issues or questions that need to go further the “service manager’s” attitude and blatant laughing at issues makes me no longer wish to do business with a company myself and my family have done business with for at least 27 yrs. It’s a shame that good customers are treated this way. More

I purchased a used 2006 Ford super crew F-150 from this dealership in 2008. For the past 14 years the Truck had fulfilled all my needs from towing heavy equipment around at work to driving my kids to event dealership in 2008. For the past 14 years the Truck had fulfilled all my needs from towing heavy equipment around at work to driving my kids to events. The service department and its top notch technicians fixed any problems that arose (very few). This Truck has been an integral part of the family from creating wealth all the way to towing a trailer to go on vacation. Thank you family Ford of Enfield. More

Dealership has been unable to successfully diagnose why my engine light is on. Several weeks between follow up appointments, commitment to fix the issue seems minimal on their part. my engine light is on. Several weeks between follow up appointments, commitment to fix the issue seems minimal on their part. More

Agnes always goes above and beyond and is very knowledgeable and pleasant to work with. knowledgeable and pleasant to work with. More

Work done well. Pleasant staff. However, wanted $70 to diagnose a problem despite me telling them what was wrong. Part ended up costing me $18. Otherwise, great exp Pleasant staff. However, wanted $70 to diagnose a problem despite me telling them what was wrong. Part ended up costing me $18. Otherwise, great experience More

Never told me about truck turning off while idling came back twice before being told back twice before being told More

Always helpful and knowledgeable about the service my car needs. Would recommend them to family and friends. needs. Would recommend them to family and friends. More