Family Ford of Enfield - Service Center

Outstanding service Agnes and Greg are always exceptionally helpful in notifying us and making sure everything is done correctly. Both of them are why we use Family Ford’s Service exceptionally helpful in notifying us and making sure everything is done correctly. Both of them are why we use Family Ford’s Service More

Always get excellent service. Easy in and out. Very good line of communication. Only wish they would inform if a recall is available on vehicle. Had a recall and brought up in ori Easy in and out. Very good line of communication. Only wish they would inform if a recall is available on vehicle. Had a recall and brought up in original online appointment but had to reschedule, forgot to mention recall. Will remember next time. More

Agnes in the service department is a pleasure to deal with…she listens and always follows through with the job. Integrity is what I look for when it comes to doing business. with…she listens and always follows through with the job. Integrity is what I look for when it comes to doing business. More

Clean and friendly staff. Great personal conversation with salesman who sold me vehicle nine years ago! Great personal conversation with salesman who sold me vehicle nine years ago! More

The people were courteous enough. They gave me a ride home after I dropped off my car which was thoughtful . I was having transmission work done . I dropped the car off on Monday and They gave me a ride home after I dropped off my car which was thoughtful . I was having transmission work done . I dropped the car off on Monday and they diagnosed it. They had to wait for parts which came in on Thursday. They told me it would be a 9 hour job. I didn’t get the car back till the following Wednesday. In the process of fixing the transmission the mechanic accidentally broke off the connection to the solenoid and it could not be repaired because the connector was rusty. I had to pay for a new solenoid; in other words I had to pay for his mistake which didn’t make sense. They gratefully worked with my extended warranty company to cover most of the transmission repair and the transmission problem is resolved as of this submission. The courtesy vehicle picked me up at home and brought me to the dealership which I appreciated. The driver was wonderful . I’m surprised a dealership of that size does have loaner vehicles. As I was driving home I realized I forgot to use my AAA Membership to get a discount on the repair. More

The staff is awesome. Very knowledgeable and helpful. Also they are very professional and friendly. Very knowledgeable and helpful. Also they are very professional and friendly. More

They are very detail oriented and sincerely concerned about your total satisfaction. From start to finish a great experience! Reasonably priced! about your total satisfaction. From start to finish a great experience! Reasonably priced! More

Professional, informative, clean, friendly sales staff, good communication, honest, accurate and realistic time frame s good communication, honest, accurate and realistic time frame s More

Had a great service for my f150 . They replaced the transmission at no cost to me. They replaced the transmission at no cost to me. More

The quality of the work done was way below standard. The service department did an excellent job getting me in as I was out of town I live in Pennsylvania. But the repairman that did the work should be The service department did an excellent job getting me in as I was out of town I live in Pennsylvania. But the repairman that did the work should be fired More