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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,385 Reviews

1,385 Reviews of Family Ford of Enfield - Service Center

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January 04, 2022

Very friendly and courteous staff. All the work was done professionally and the interior of my truck was very clean as I brought it in. No mess or grease stains. Pleased as usual. More

by Ctdan98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

January 03, 2022

Family Ford service is excellent, I have been going there for many years. All their people are friendly, and knowledgeable. More

by MARK@BEPUMP.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Family Ford of Enfield responded

Thank you for the kind words and 5 star rating!

January 02, 2022

Quick Thorough service, the service department was helpful and engaging. I’m not sure why you have to write 15 More

by Rob
Recommend Dealer
Yes
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Family Ford of Enfield responded

Thanks for the great feedback!

January 01, 2022

Service for skip in motor. Tech found bad coil and plug. Replaced promptly. Problem appears resolved More

by CFDCAPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Family Ford of Enfield responded

Thanks! We're always happy to help.

December 31, 2021

The nicest and very kind people. They really helped me out when I needed it. More

by Lgruggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Family Ford of Enfield responded

Thank you for the kind words and 5 star rating! We're always happy to help!

December 31, 2021

Family Ford’s service is excellent Agnes and Greg are wonderful thanks again for the wonderful service More

by rday17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Family Ford of Enfield responded

Thank you for the outstanding review! Our team is always happy to assist!

December 29, 2021

Ken, the service manager, was excellent. Very professional, explained all the things that had to be done and why. Definitely would want to go back to Ken next time I am at family Ford More

by Rjf2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Family Ford of Enfield responded

Thank you for this great review! Our team appreciates the support.

December 28, 2021

Parts department is out standing and service department experience went very well. Everyone is very attentive. More

by hlavoie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Family Ford of Enfield responded

Thanks! We're always happy to assist!

December 28, 2021

Super fast service, very professional and the facility was in great condition, very clean place More

by trapperkeith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Dec 30, 2021 -

Family Ford of Enfield responded

Thank you very much! We appreciate the great review.

December 25, 2021

A quick oil change, friendly and fast! No problem going back there for my routine service. More

by prpltrck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Family Ford of Enfield responded

Thank you very much! We appreciate the support.

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