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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,385 Reviews
Call Service Center (860) 745-1111

1,385 Reviews of Family Ford of Enfield - Service Center

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November 13, 2021

Despite the bad luck with my new car I’m being well taken care of. More

by Kimb531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Suarez
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Nov 15, 2021 -

Family Ford of Enfield responded

Thank you! Customer service is always our number one priority!

November 11, 2021

I had my tires replaced. The prices was very competitive and the service was excellent. More

by GFLEVOTOMOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2021 -

Family Ford of Enfield responded

Thank you for the great review and 5 star rating!

November 10, 2021

Dealership is nice and presentable. Friendly staff. Updated about my maintainable through out service time. More

by RMCHRISTENSSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know person who helped me by name
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Nov 11, 2021 -

Family Ford of Enfield responded

Thank you for the kind words and great review! Please let us know how we can achieve 5 stars in the future. Thanks!

November 06, 2021

The process was quick and easy. Great service. Will be back for future care needs. More

by mckinleykelly243
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2021 -

Family Ford of Enfield responded

Thank you for the kind words! We look forward to seeing you again!

November 05, 2021

Always friendly, and does a great job I will always keep coming back to family ford More

by Donduck6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2021 -

Family Ford of Enfield responded

Thank you very much. We look forward to seeing you again in the future!

November 02, 2021

Up front honest and dont try you sell you what u dont need keep to their word More

by TCONNEEN2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

Family Ford of Enfield responded

Thank you very much. We're always happy to help!

November 02, 2021

Horrible! Purchased 2 New Explorer s Their and will never go back now after last experience! More

by Rich
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Was not just one
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Nov 03, 2021 -

Family Ford of Enfield responded

Rich, We apologize that your expectations were not met. PLEASe CALL ME AT860-745-1111 so we can make whatever wrong happened right. Sincerely, Billy Genereux Sales Manager

Nov 03, 2021 -

Rich responded

The sunroof motor went on my 2011 and the most recent ,my 2015 ! I only needed one motor not two .When I called I was quoted $775 for two motors by one of the ladies there . I to;d her I positively needed just one , so now she told me to male an appointment to be sure even though I knew for sure it was only one . When I dropped my truck off I was told they would call me first to let me know if that’s what it was . When I was called back by a gentleman I believe his name was Ken I was told to replace one motor which all it was would be $1,175 ! I told him I was quoted for two $775 . I was told they only had one motor and if I didn’t do it now it would not be done till December???????? I told Ken to put my truck outside and not to do it that I will pick it up because now this was xxxxxxxx ! I had to replace the motor in the first explorer I purchased from you and it was only around $500 ! So now Ken calls me back and tells me we can do it for $800’. I said No ! Then they came back with $700’plus tax ! I should not have paid that but felt I was at your mercy and gave the go ahead very very upset that this was negotiated and made me feel like I was a pigeon and got taken a shot at ! The rims on the truck have been decaying and should not be doing this ,so I asked Ken if there was anything Ford could do and without a hesitation said no ! When I was on line and many Ford dealerships we’re putting new rims on or taking care of them because this was a big problem, but not you guys .Also the driver side armrest on the door both seems ripped a little in the exact place on the 2011 and the 2015 . I asked about that and right away again was told NO , nothing can be done ! How do u quote me over 1,100 when that should have been no more than $500 ? And I get quoted for two motors $775 ? That’s called getting ripped off and taken advantage of . It was a Terrible experience,when I -urchased both trucks brand new from you ? I’m beyond UPSET .

November 01, 2021

Very friendly , Ken is very knowledgeable about the vehicles and we also talk about the redsox More

by RICHKRAJEWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

Family Ford of Enfield responded

Thank you for the kind words and 5 star rating!

November 01, 2021

Agnes is the best. Always so helpful and efficient. Service is always great. Greg is really great too More

by COWDOGs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2021 -

Family Ford of Enfield responded

Thank you very much! Our team appreciates the support!

October 31, 2021

The service department is very knowledgeable and get people in and out very quickly especially service writer Agnes More

by Mustanggt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty, Michael Dale
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Nov 02, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to write this great review! We appreciate the support.

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