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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,385 Reviews

1,385 Reviews of Family Ford of Enfield - Service Center

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October 26, 2021

Always receive great service at Family Ford! Attention to detail and accommodating to my schedule as much as they are able to. More

by LISA.ALINE22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Family Ford of Enfield responded

We're happy to hear that! Customer satisfaction is always our top priority! Thanks.

October 26, 2021

They was respectful, on time, they explained what was getting done and help with info on other things. More

by perezjoseline85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Family Ford of Enfield responded

Thanks! We're always happy to help!

October 23, 2021

Easy check in, friendly staff and nice clean waiting room and clean restrooms. Service was done quickly. More

by cjfog92
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Family Ford of Enfield responded

Thank you for the great feedback!

October 22, 2021

Great service always felt like your welcome there the techs know what there doing will always return and refer to others More

by Jameskohler88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Family Ford of Enfield responded

Thanks for the excellent 5 star review!

October 21, 2021

They are great with my car oil change ,Very helpful .I They are great with my car oil change , Very helpful .I would recommend them to anyone More

by vaniesingh96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Family Ford of Enfield responded

Thank you for your review! Please let us know how we can achieve 5 stars in the future! Thanks.

October 21, 2021

This was my first time to this dealership. I had bought my Bronco at another dealership that has great sales ratings but not so good service ratings so I looked around and this place had both! Service was More

by Kiwi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Family Ford of Enfield responded

Thank you very much for choosing our dealership! We're glad you had a great experience!

October 21, 2021

Quick service. Friendly service dept. could not locate and repair rattle. We will address later More

by TABEL75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Family Ford of Enfield responded

Thanks for the 5 star rating! We appreciate the support!

October 20, 2021

We’re extremely helpful setting up an appointment for my vehicle’s oil change and we’re extremely polite and professional More

by HEVEYCLAN2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Family Ford of Enfield responded

Thank you for the great 5 star review! We appreciate the support.

October 19, 2021

Still love them. Love my truck. Friendly staff always greet you offer you a drink. Staff makes sure your happy talks with you. Answers your questions when you can’t figure out something about your car. A More

by NicholeBrocugliomaloney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Family Ford of Enfield responded

Thanks for the kind words and review! We're always happy to help!

October 19, 2021

Went to the family for dealership for the third time for the same problem and with the same results I was better off going to dairy queen get an ice cream More

by george kertanis
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Ayers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Family Ford of Enfield responded

George, we apologize for the level of service we provided. We can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved experience. If there is anything we can do to make things right, please feel free to reach out. Thanks. Mike Moriarty General Manager 860-745-1111

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