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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,387 Reviews

1,387 Reviews of Family Ford of Enfield - Service Center

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September 20, 2021

Always exceptional service, friendliness, and accurate diagnostics! Only dealership I will deal with! Highly recommend More

by Becky3631
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Family Ford of Enfield responded

Thank you so much for your review! We're glad you had a pleasant experience.

September 20, 2021

Every thing went well during my recent truck service on my 2017 ford 150 Also was able to schedule our 2017 ford wdge for up coming service More

by RICHARD.KENNAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Family Ford of Enfield responded

Richard, thank you so much for your wonderful review! We're happy that you're happy!

Sep 21, 2021 -

RICHARD.KENNAN responded

Richard.kennan@scapa.com

September 17, 2021

Fast and easy experience from the entry to the service department thru the end of my service. Very informative and kept me abreast of the progress. More

by TWOSKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Family Ford of Enfield responded

Thank you for the 5 star review! Please come back and see us!

September 16, 2021

Easy to make appointments and everything done correctly and on time. Friendly and helpful staff More

by cuttfmrco
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Family Ford of Enfield responded

Thanks for the awesome review!

September 15, 2021

Service representative was very friendly and helpful. Waiting room was clean, quiet and comfortable. I especially appreciated the availability of coffee. More

by SMETZ0
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Family Ford of Enfield responded

Smetzo, thank you for the outstanding review! We are happy to assist!

September 13, 2021

Service was right on time Greg Ayers was very professional waiting area was very clean and neat chairs were distanced sanitizer was available More

by TTOBEY02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Family Ford of Enfield responded

Thank you for the feedback! We appericate it!

September 13, 2021

Even without their phone service they were quick to respond and provide the repairs needed More

by COMVACSYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding feedback! We are always happy to help!

September 13, 2021

You did an excellent job replacing the battery. However, I wish you had checked my fluid levels as my radiator reservoir was so low that my light came on.I had to walk to the nearest place that sold antifre More

by bnflynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Family Ford of Enfield responded

Thank you for the feedback! We are looking forward to your next visit!

September 10, 2021

Its not what it was in the past. One person in service department doesn’t cut it. 22 minutes to drop off your car for oil change is a bit much. More

by Emo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Family Ford of Enfield responded

Thank you for the feedback! We are happy to help.

Sep 16, 2021 -

Emo responded

In the past, there was always 3 to 4 service reps. You were greeted the moment you walked in and taken care of within 5 minutes after that. Now you have like 6 or 7 men walking around (looking bored) and only Agnes taking care of customers.

Sep 16, 2021 -

Emo responded

In the past, there was always 3 to 4 service reps. You were greeted the moment you walked in and taken care of within 5 minutes after that. Now you have like 6 or 7 men walking around (looking bored)

September 10, 2021

I worked with Greg and Agnes for this service appointment and they were very professional and helpful throughout. I have been consistently satisfied whenever I bring my car in for service at Family Ford. More

by 2018 GT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Family Ford of Enfield responded

Thank you for the kind words! We are always happy to assist!

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