Family Ford of Enfield - Service Center

This was my 1st visit to Family Ford and my initial impression was very positive. Family Ford was extremely easy, commutative and helpful. I intend to go back! impression was very positive. Family Ford was extremely easy, commutative and helpful. I intend to go back! More

The lady running the payment desk was very friendly and easy to talk to. I also appreciated the regular reminders of my appointment via text and email. easy to talk to. I also appreciated the regular reminders of my appointment via text and email. More

I can't say yet it has to go back into the shop, for more repairs. Right now it's so far so good for my truck. repairs. Right now it's so far so good for my truck. More

They are great to deal with. Always helpful. Agnes even went as far to call me back to see if I wanted to use my Ford bucks toward my bill. went as far to call me back to see if I wanted to use my Ford bucks toward my bill. More

We had a scheduled appointment for service. Our employee brought the brand new truck there as scheduled. He sat there for 30 minutes and then was told, we don't have the part for the job! This is basic stu brought the brand new truck there as scheduled. He sat there for 30 minutes and then was told, we don't have the part for the job! This is basic stuff to have covered when an appointment was made weeks in advance. I felt the work was also overpriced! They gave us a 10% discount due to the screw up......LOL! My employee's time cost us more. More

Had a good experience,all the work was completed in a timely manner. I would recommend them for factory required repairs. Service representatives are personable and want your satisfaction upon completi timely manner. I would recommend them for factory required repairs. Service representatives are personable and want your satisfaction upon completion of work . More

Horn, AC, and airbag recall work was done to my satisfaction. We also talked about a possible engine replacement on my 2007 Ranger. I told my service contact I had problems in the past with repair satisfaction. We also talked about a possible engine replacement on my 2007 Ranger. I told my service contact I had problems in the past with repairs that were poorly done or left incomplete so I held off on the engine replacement until they could prove their competency to me. Good choice. Before I could get my truck home, I had to pull over because SOMEONE LEFT MY HOOD UNLATCHED! Glad I didn't take the highway! They're good at some things but often ignore or forget the little things that make a job complete. I worked in the aircraft industry as a Tool & Die Maker for more then four decades and understand the devil is in the details. Apparently, they don't. No - I did not call them to complain. Why would I? they never listen. More

Service department was fast, friendly and attentive. Look forward to coming back for my next service forward to coming back for my next service More

Best place for FORD sales and services. Greg, Ken, and all associates are the most courteous and helpful in the service department. I've been going there for over twenty years. Their the best. all associates are the most courteous and helpful in the service department. I've been going there for over twenty years. Their the best. More

Great people and service I went to the dealerships Great people and service I went to the dealerships because I have an element fleet vehicle They always take great care of Me 20 plus work cars l Great people and service I went to the dealerships because I have an element fleet vehicle They always take great care of Me 20 plus work cars later I am still using you guys More