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Family Hyundai
Tinley Park, IL
8,770 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 8,770 reviews
June 13, 2024
Warranty work was very well done and completed as promised on time. I would consider purchasing this service again if I bought a new Hyundai. Bob Wilkin promised on time. I would consider purchasing this service again if I bought a new Hyundai. Bob Wilkin More
by RJW15644
Verified CustomerEmployees Worked With
Al in Aftermarket Warranties Dept.
Helpful June 12, 2024
I have been going to this dealership for service over the past 10 years, but I feel like the quality has dropped significantly since 2020. Making an appointment for a check engine light took half my day, get past 10 years, but I feel like the quality has dropped significantly since 2020. Making an appointment for a check engine light took half my day, getting someone on the phone who could book the appointment was difficult. Then, I waited a little over six hours for them to resolve the issue. From waiting aimlessly to be checked by attendants to repeatedly asking the service desk to check on the status of my car, it was frustrating. I eventually found out my car was ready after I had to repeatedly ask the front desk to check, but by then, I had already missed a full day's work. I understand that some issues take time to resolve, but it feels like they focus more on oil changes than on customers with urgent issues and don't prioritize accordingly. The front desk did offer to have someone drive me to a location, but since I had moved well out of the area, I couldn't use this alternative. Having just bought a new car recently, I took this experience into account and decided not to buy from this dealership again to avoid this headache. More
by Majin20
Employees Worked With
June 12, 2024
Wonderful staff. Very knowledgeable and friendly. Would recommend this dealership to anyone who’s looking!! Very knowledgeable and friendly. Would recommend this dealership to anyone who’s looking!! More
by DJSSAJ6
Employees Worked With
Other Employees :
Carlos Alcantar 5 stars
June 12, 2024
The service was quite a wait but it was worth it. The staff was very friendly and professional The staff was very friendly and professional More
by JERRYTJOHNSON1061
Employees Worked With
June 12, 2024
The staff was really nice, clean, waiting area and quick services. My car was vacuum out. services. My car was vacuum out. More
by ROSSPATRICIA65
June 12, 2024
Convenient location, but not detail oriented. There were multiple instances of internal miscommunication resulting in customer dissatisfaction. There were multiple instances of internal miscommunication resulting in customer dissatisfaction. More
by E. Smith
June 10, 2024
Check in for my appointment on time. After being checked in. I enjoyed some refreshments and TV. After being checked in. I enjoyed some refreshments and TV. More
by markholder66
June 10, 2024
Good excellent superior nice kind understanding caring brilliant smart intelligent very nice good caring very good brilliant smart intelligent very nice good caring very good More
by SMITH3691
June 09, 2024
Service Department is the best. Worth traveling to. Polite, informative can be trusted to provide great service. Worth traveling to. Polite, informative can be trusted to provide great service. More
by mcallahan722
June 07, 2024
I said average because I encountered avoidable issues, and misleading statements. Things I was told were completed were not completed. The dealer self-identified this, but only after I arrived to pickup and misleading statements. Things I was told were completed were not completed. The dealer self-identified this, but only after I arrived to pickup the car. The vehicle was not thoroughly cleaned and inspected before delivery. I had to remove manufacturers tape from the interior mirrors, latch camera, and seat belt latches, and dashboard. After the last service, I found finger smudge marks on the glove box. More
by E. Smith
Employees Worked With
