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Family Hyundai
Tinley Park, IL
9,910 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 9,910 reviews
Verified Customer
August 02, 2026
I purchased a 2013 Hyundai Sonata from Family Hyundai on 3/27/26. Three months later, the engine had a catastrophic failure requiring it to be replaced. I called the Sales Specialist Jose Palomares and 3/27/26. Three months later, the engine had a catastrophic failure requiring it to be replaced. I called the Sales Specialist Jose Palomares and did not receive a return call. An email to Mr. Palomares and did not receive a response. Went to the Family Hyundai website to advise of the situation but received no response. I only received a response when I called again. I was then advised by a service manager that the engine was covered under Hyundai's warranty and that I could take the vehicle to any Hyundai dealership for it to be replaced. I had the vehicle taken to a closer Hyundai dealership and they advised that the engine would not be replaced and referred me to Hyundai Corporate for resolution. I called and spoke with a sales manager at Family Hyundai (he refused to provide his last name - said to look it up on the website) and he advised that Family Hyundai's responsibility ended as soon as the vehicle was driven off its lot. My efforts to further discuss this ended when he terminated the conversation by hanging up on me. When I purchased the vehicle from Family Hyundai, Family Hyundai did not inform me that Hyundai issued a recall for this vehicle model due to problems with the engine that caused engine failure. Had Hyundai informed me of this problem, I would not have purchased the vehicle. I have attempted to discuss this matter with Family Hyundai but was hung up on. I can find no email addresses to communicate additional details of this matter. More
by bwit9521
Employees Worked With
July 31, 2026
Friendly courteous they listen to what you need are and try to help you the best they can try to help you the best they can More
by PEROUTKA
July 27, 2026
Tried to buy about 3 cars there over the years. Ended up buying the same car at a different Hyundai dealership. Either the salesman wouldn't/couldn't be competitive, or in one case I walked out bec Ended up buying the same car at a different Hyundai dealership. Either the salesman wouldn't/couldn't be competitive, or in one case I walked out because the closer/finance guy was an idiot who wouldn't stop trying to sell add on stuff and just print out the contract and let me sign it. I walked out and stopped back at the salesman's desk to tell him his closer/finance guy just blew him a sale/commission. I drive out to Family for service solely because of your service dept. There are Hyundai and Kia dealerships closer/easier to get to than Family Hyundai but I trust your service dept. Trust is a word that is in very short supply when you discuss car dealers or their service departments. More
by Beeg5902
Employees Worked With
Mike took the info and spoke to me when finished.
July 25, 2026
Adam answered all my questions and was very helpful Adam answered all my questions. When I came back with a couple of questions about how different systems worked he went over them in the car and made sure answered all my questions. When I came back with a couple of questions about how different systems worked he went over them in the car and made sure I knew how they worked More
by donna.huckstadt1
Employees Worked With
Adam
July 22, 2026
My car is less than a year old and I’ve had it in 4 times for the same issue. Very frustrating. It took almost 2 weeks for me to get it back this time. for the same issue. Very frustrating. It took almost 2 weeks for me to get it back this time. More
by timpechukas
Employees Worked With
July 21, 2026
Very attentive to my concerns. Watching these individuals multi-task made getting to me much quicker and that was much appreciated. Watching these individuals multi-task made getting to me much quicker and that was much appreciated. More
by Goldbergjeff
Employees Worked With
Joanna and collin
