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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,889 Reviews
Call Service Center (708) 444-7100

5,889 Reviews of Family Hyundai - Service Center

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June 09, 2023

Quick! Very nice! Got me in as a drop off and didn’t have to wait 8 weeks! More

by SARAH.P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

June 09, 2023

Professional and a pleasure to do business with. Happy with there service. Keep up the great work. More

by AHUGHES.LIFEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Jun 09, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 08, 2023

While service is good, the 3. 5% fee for using your debit or credit card is appalling. That credit card processing fee is a cost to the dealership of doing business. I will conside More

by lblade3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 08, 2023

Job was done quickly and people were nice to deal with . That’s is all More

by MARKM8146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Mark, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 08, 2023

The maintenance manager located in Tinley Park, I think his name is Michael, deals with customers rudely, and I will complain about him to the Hyundai management in the United States of America and other p More

by Aymanalhussan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Jun 11, 2023 -

Family Hyundai responded

Aymanal, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jun 12, 2023 -

Aymanalhussan responded

You can contact with me through this number 708-691-6243

June 07, 2023

Tom Salin always gives 100% to his customers. The whole Family Hyundai environment is friendly and welcoming. More

by BOBBEE160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jun 07, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 07, 2023

This facility always has friendly & relatively quick service. And prompt updates to when the service is done, which is so appreciated. More

by MELBMATIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Tom and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 07, 2023

The buying process was very easy. Everyone was very kind unlike Happy Hyundai. Larry is the best! I highly recommend Family Hyundai! More

by rebma89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Thank you for your very kind review. Larry and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Jun 08, 2023 -

rebma89 responded

Yes, this is the second car we’ve bought from Larry and the third car my family has bought from Family Hyundai. We had two bad experiences at Happy Hyundai, but Family Hyundai was a breath of fresh air! Highly recommend. Our next vehicle will be from Family!

June 07, 2023

Bryan took my car in super fast. He called when it was ready. I could not be happier. More

by ITSRODRIGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 07, 2023

I'm assuming the dealership is good, the service department did a timely and great job for me More

by LYNBLU5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Jun 08, 2023 -

Family Hyundai responded

Thank you so much for your kind words for Steven, and for taking the time to leave us this wonderful feedback!

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