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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,883 Reviews
Call Service Center (708) 444-7100

5,883 Reviews of Family Hyundai - Service Center

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April 30, 2023

Fast and easy a lot better then ford that is across the street from you More

by ronkrainik1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Powers
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May 01, 2023 -

Family Hyundai responded

It has been a pleasure serving you, Ron. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

April 30, 2023

Cool respectful courtesy caring joyful clean moderate reasonable and very informative good bargain experience piece of mind More

by BLACKSMOKEY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 29, 2023

Horrible customer service. Kept my car for a week and refused to give me a loaner. Later found out my windshield had been broken while in the body shop but no one notified me o More

by nashmarissa
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Begeske
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May 04, 2023 -

Family Hyundai responded

Thank you for providing this feedback, Marissa, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 28, 2023

I’ve worked with Mike Major for 10 years now and he and his crew are the best! He also introduced me to Ricky Gushi who sold me my new Santa Fe hybrid. Great people to work with. More

by pmscuba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Gushi
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May 01, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 28, 2023

Cheerful check in by Bryan. Fast service, clean surroundings, explained what they were going to do More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan check in man
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May 01, 2023 -

Family Hyundai responded

Thanks, Karen. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 01, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Karen. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 28, 2023

Very satisfied with the service. Excellent job as always. They have a great service advisor in Tom Salin. More

by DALURE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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May 01, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom and our team here at Family Hyundai.

April 27, 2023

Excellent They are trying to find solutions to excessive oil cinsumption and crystal has been very helpful in trying to come up with solutions. I recommend her very highly as a service tech. More

by georgez
Recommend Dealer
Yes
Employees Worked With
Crystal
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Apr 27, 2023 -

Family Hyundai responded

Thank you so much for your excellent review, George! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

April 27, 2023

Scheduled routine service and my car was taken on time. Service checks for any recall notices. More

by harrbish632111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 26, 2023

They are attentive and keep you informed and provide options as well as considerate Clean More

by TAWANNAMAKINREMI1
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

April 26, 2023

I was charged to install a feature that the car was advertised to already have. When I explained this to the manager they pulled up the original window sticker and said the feature wasn’t listed. The f More

by ADAM ABDELRAHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George "Skip" Hasenjaeger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. Adam, if you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Apr 29, 2023 -

ADAM ABDELRAHMAN responded

You can email me at adamabdelrahman129@gmail.com.

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