Family Hyundai - Service Center

The service dept at Family Hyundai has forgotten what customer focus is and are operating with bad attitudes over the lack of mechanics, taking it out on the customers. They have no plan for long term s customer focus is and are operating with bad attitudes over the lack of mechanics, taking it out on the customers. They have no plan for long term supply issues and were very flippant about it. They had my car (not even 2 years old) for 10 weeks awaiting a part they weren't even sure would correct the issue, which had presented 3 times in a 2-month period, with a different "diagnosis" each time. The ONLY person with any professionalism was my service advisor, Colin Simmons, who kept in contact with me, gave me any information he could and seemed to genuinely care about my plight. Yes, I was fortunate to have a loaner vehicle, but I was still making monthly payments on a new car that I could not use and did not require advertising for Hyundai. When the work was finally done, I had to go back twice for a loose screeching belt, which they only considered when I suggested that was the problem. I felt like they just wanted to get me out of there, so did a rush job and didn't complete it, as it seemed they didn't check the work. In addition to inferior care in the Family Hyundai service dept, I placed a call to corporate seeking guidance and assurance my car was not a lemon given the 3 events with conflicting diagnoses occurring in a 2-month time period when I had owned the car for less than 2 years. I was given a case number and assured a case manager would call me within a week. I have yet to receive that call. The entire experience has left a bad taste in my mouth for Hyundai. (Jaclyn Bobbitt, Sales Professional who originally sold me the car, was also very client-driven and went out of her way to check in with me every time I was at the dealer.) More

I've done business with Family Hyundai on 2 occasions. The first time, they were unable to identify the problem and refused to give my concern any further time/effort. The problem was corrected at another The first time, they were unable to identify the problem and refused to give my concern any further time/effort. The problem was corrected at another Hyundai dealership. The second time I took my vehicle there, someone removed the money that I forgot to take out. I should not have left it but management was very nonchalant about it. After being transferred 3 times and a "dropped" call, I finally did speak to someone who I gave notice of my failure to remove money from the vehicle. I got a return call, letting me know that there was nothing in the car. I accepted what I was told. I guess because it involved cash, I was not surprised but I was hopeful. I will say that they made a special effort to accommodate my need for service. Instead of a February appointment, I was "worked in" in 2 days. The service was good. No need to name names. Of the 5 people that I spoke with, only one took the time to even listen to the reason for my call before transferring me or simply leaving me hanging, waiting until my call went back to the operator and I had to start all over again. . More

I really appreciate the great customer service from the very beginning to the very end, as well as on how they are very respectful of your time. very beginning to the very end, as well as on how they are very respectful of your time. More

The service staff really listened to my concerns regarding my vehicle. They are courteous and professional. My favorite experience with a service department in all my 50 years of driving. regarding my vehicle. They are courteous and professional. My favorite experience with a service department in all my 50 years of driving. More

I went in for oil change they ruined my tire and rim.They had the car for 6 Days.Then gave a loaner with no gas in it rim.They had the car for 6 Days.Then gave a loaner with no gas in it More

I was completely satisfied with Family Hyundai service department. Colin has always given great customer service. I enjoy my visits at Family Hyundai! department. Colin has always given great customer service. I enjoy my visits at Family Hyundai! More

For the records, we never fill out surveys. But Family Hyundai, Mr Lacy, provided very professional services during and after our purchase. We actually remember Mr. Lacy from a previous visit. Customer Hyundai, Mr Lacy, provided very professional services during and after our purchase. We actually remember Mr. Lacy from a previous visit. Customer service is good during our visits to the the service department (workers are informative and professional). More

Every time I visit to dealership very pleasant environment good customer service the wait is never long i recommend family Hyundia to anyone environment good customer service the wait is never long i recommend family Hyundia to anyone More

Friendly polite people, clean building and waiting area. Questions were answered and car serviced in a timely manner Questions were answered and car serviced in a timely manner More

The oil change and tire rotation I had done was performed very quickly. Without a reservation but only because getting a open reservation would take until late Feb. That was my only concern... very quickly. Without a reservation but only because getting a open reservation would take until late Feb. That was my only concern... More