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Ricky Gushi
428 Reviews
Dealership Experience
10 yrs, 4 mos
Languages Spoken
English
428 Reviews
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428 Reviews of Ricky Gushi
July 12, 2026
Everything went great, except for one detail you really ought to take to heart: if a customer tells you they don't want extra insurance or the like, respect their decision. Don't put on a weird show—like c ought to take to heart: if a customer tells you they don't want extra insurance or the like, respect their decision. Don't put on a weird show—like calling over a mechanic and making the customer out to be someone who knows nothing about car mechanics. More
by marek.wlodarczyk
Verified CustomerOther Employees Tagged: Al Pellizzeri
July 05, 2026
My family has bought 4 cars from this dealer, I’ve the last 15 years - and have had excellent service/experience since day 1 - plus we love our cars. last 15 years - and have had excellent service/experience since day 1 - plus we love our cars. More
by Kevin Scully
Other Employees Tagged: George "Skip" Hasenjaeger, Michael Kratschmer, Mike Majors, Maverick Watson
June 29, 2026
I rarely write negative reviews, and I have intentionally waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I ha waited until after exhausting every reasonable opportunity to work directly with the dealership before posting this. Over the past two years, I have been a consistent service customer at Family Hyundai. During that time, my vehicle underwent a complete engine replacement under Hyundai's warranty. I appreciated that the engine replacement was completed, and I have never disputed that the dealership performed that repair. My disappointment is not with the fact that repairs were made it is with what happened afterward and how my concerns were handled. Following the engine replacement, I continued experiencing issues with the vehicle, including overheating and other mechanical concerns. Rather than assuming something was wrong, I repeatedly returned to the dealership, described the symptoms, and asked if there was anything else that needed to be inspected or repaired. Whenever maintenance or repairs were recommended that were my responsibility, I approved them and paid for them. I was never looking for free repairs. I was looking for accurate diagnosis, thorough inspections, and honest guidance. Throughout this process, I remained patient and respectful with the service staff. I never raised my voice or became hostile. My expectation was simply that my concerns would receive the same level of attention that I gave to maintaining the vehicle. My final conversation with management was disappointing. Instead of discussing whether the recurring issues could be related to components surrounding the engine replacement or acknowledging that I had repeatedly brought concerns to the dealership, the discussion focused almost entirely on the vehicle's mileage, that the replacement engine warranty had expired, and that, in the manager's opinion, transmissions generally last around 100,000 miles. The overall message I received was that I now needed to "take responsibility" for the vehicle. What was missing from that conversation was any meaningful discussion of the concerns I had been reporting over time or any acknowledgment that I had consistently relied on the dealership's recommendations. I asked what needed to be done, authorized recommended work, and returned whenever something didn't seem right. I understand that vehicles wear out and that warranties have limits. I also understand that not every mechanical problem is the dealership's responsibility. However, I believe customers deserve more than a conversation centered solely on mileage and expired warranties after years of documented service visits and repeated reports of ongoing issues. I hope Family Hyundai takes this review as constructive feedback. My expectation was never perfection. It was accountability, thorough communication, and a willingness to fully investigate recurring concerns rather than simply pointing to the odometer. Based on my experience, I cannot recommend Family Hyaundai as a business, sales, finance, or service departments. More
by ViToAsh
Other Employees Tagged: Graham Watson, Colin Simmons, TJ Schmitt, Mike Majors , Matthew Casey
June 27, 2026
I would recommend this Dealership to everyone. The folks that work here, especially Ricky G. are the nicest and most honest (IMO)..If you make an appt , they are always on time. You receive update The folks that work here, especially Ricky G. are the nicest and most honest (IMO)..If you make an appt , they are always on time. You receive updates as things are being worked on. More
by dz1900
Other Employees Tagged: Al Pellizzeri, Maverick Watson , Brian, Joanna, new man in the service department. He’s been there about 3 weeks. Sorry, I don’t remember his name.
June 18, 2026
Ricky Gushi was very professional and helpful. He took the time to answer all of our questions, and even came in on his scheduled day off to review the features of our 2026 Santa Fe when we came He took the time to answer all of our questions, and even came in on his scheduled day off to review the features of our 2026 Santa Fe when we came to pick it up. More
by momsie007
May 04, 2026
Maverick in finance would not take no for an answer when trying to sell a VSC. He was also trying to sell third party VSC that would’ve cost $800 more than Hyundai’s. He didn’t even show me Hyundai’s extend trying to sell a VSC. He was also trying to sell third party VSC that would’ve cost $800 more than Hyundai’s. He didn’t even show me Hyundai’s extended warranty or told me that it even existed. Would not stop giving me anecdote after anecdote on why it’s a good idea to purchase an VSC after I kept saying I’ll think about it and to stop asking about it. My mother had to eventually lie to say we have an appointment to get to so he would stop, it was that persistent. Please take no for an answer. Kinda ruined the experience in general. Then, I was told by my salesman, Ricky, that I would have free Bluelink for life which ended up being false. They also said they would set up Bluelink for me but Ricky told me he was too busy and to do it myself. It’s no biggie to do it myself, but when I’m told a dealership is going to take care of something, I expect that to happen. On top of that, I accidentally left some items in my trade in car (yes, 100% my fault). Ricky said he would ship it out 3 times now and has yet to. More
by gbshay99
Other Employees Tagged: Kim DeVries, Maverick Watson
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