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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,832 Reviews

5,832 Reviews of Family Hyundai - Service Center

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August 19, 2021

They worked me in for an oil change even though they were super busy. No muss, no fuss. Great customer service. Courteous and honest clientele. More

by Candace V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Family Hyundai responded

Thank you for the kind words for our service department. We're glad to hear that we were able to help out. Please don't hesitate to let us know if we can be of further assistance.

August 18, 2021

Hyundai has an excellent service department. There quality of service is top notch. Collin is very knowledgeable and helpful . I will always have a Hyundai More

by greeneclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Collin to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

August 18, 2021

Service was good. However if you are going to include a complementary car wash, which most dealers do, please do more than a quick rinse. The car only had basic dust on it and it was still there after the More

by PJMGOH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Aug 18, 2021 -

Family Hyundai responded

Thank you for taking the time to leave this feedback. We will be sure to share your comments with our team. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

August 17, 2021

Had to check fluids and oil before I drove away and everything was low including the oil! I wasn’t happy because I’m certain this was the case last year when my oil reservoir was empty and they had to More

by gabbykitkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt - service , Joe Panici
Sep 03, 2021 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

August 17, 2021

GREAT JOB WITH THE WHOLE PROCESS. NEED TO HAVE BRAKES DONE TO MY VEHICLE. REASONABLE AND FAIR PRICE. WOULD RECOMMEND TO OTHER PEOPLE LOOKING FOR HONEST WORK More

by JHELGOTH23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Aug 17, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Eric and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 17, 2021

Idk what’s going on, but every time I come to have my car service, I’m receiving poor service & poor communication. It’s not okay, there are plenty of places to take my car. I understand being busy, but you More

by Dinahjsmn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service people at front desk, & Ale in aftermarket helped me
Sep 03, 2021 -

Family Hyundai responded

Providing a positive experience is our top priority, Dinah, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 17, 2021

Such a long line to drop car off!may r but seems over booked! I also go an oil change and 7000 mile mantience check up. More

by ABUDAYYEHFAMILY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 17, 2021

I love this dealer. The service was fast and superb. I was having a problem with my vehicle (a leak do to a clogged hose). I completely forgot about the problem, and didn’t remember until they were done s More

by KIARA5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Aug 17, 2021 -

Family Hyundai responded

Kiara, We appreciate your business and our team looks forward to serving you again soon!

August 16, 2021

Always the best customer service and never an issue with this dealership. I'm very happy with my completed services received. Thank you as always. More

by JodyFab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacklyn Helgoth
Aug 16, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 15, 2021

I'm happy with completed service, I regret the information about when the vehicle would be ready was inconsistent. No too many words are not necessary. More

by D.IBRAHIM711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

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