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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,881 Reviews

5,881 Reviews of Family Hyundai - Service Center

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September 14, 2021

Crustal was very nice and accommodating with my service day. Entire dealership was great thans More

by davidmasada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
Sep 14, 2021 -

Family Hyundai responded

Thank you for your business and this review, David. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Sep 14, 2021 -

davidmasada responded

Thansk again

September 14, 2021

My most current experience was wonderful. Isaac was absolutely professional and accommodating even though he clearly didn't have to be given the fact that they were extremely busy. Thanks so much! More

by JOSHELLEGILDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac
Sep 14, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 14, 2021

Poor service again. Car was ready and nobody told me it was ready--then on top of that it took another 10 minutes get the paper work. Very frustrating experience. More

by ARAPPOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 14, 2021

Colin Simmons was extremely helpful during my service visit to Family Hyundai. Not only did he keep hdcking on the status of the job, he kept me informed the entire time I was at the dealership. More

by w.gaides
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Colin here at Family Hyundai.

September 13, 2021

Fast and reliable, great customer service, the warranties and oil change specials are worth the over all experience. More

by chrissymarie6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Sep 13, 2021 -

Family Hyundai responded

Thank you for the kind words for our service department, Chrissy! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We truly appreciate your business.

September 12, 2021

Colin and everyone at Family Hyundai have always taken excellent care of my car. The work done on my vehicle has always been done right the first time. It has been a very reliable car so far thanks to th More

by NBM5730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2021 -

Family Hyundai responded

Thank you so much for your kind words for Colin and the team! We are so glad that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else, we look forward to serving you again!

September 12, 2021

Fast and prompt service. My car was already in less than a hour. I did have an appointment. Colin did every thing that he said he would. More

by Lady Di
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2021 -

Family Hyundai responded

Thank you for your review and kind words for Colin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

September 11, 2021

Excellent experience. Had appointment for oil change. Was in and out in no time. Pleasure Atmosphere. Consultant explained what will be done to my car for the oil change in the price. More

by laraine3145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 10, 2021

Prompt check in, courteous and professional personnel. On my visits for service Tom Salin has been my liason to the service department and has always profprmed with the customer in mind. More

by jakaitistj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 10, 2021 -

Family Hyundai responded

Thank you so much for your kind words for Tom, and for taking the time to leave us this wonderful feedback!

September 10, 2021

A very upsetting day for me. Had to have my vehicle towed in for service because of a recall. Thank goodness for Tom Salin in the service department, He kept me updated and my vehicle was repaired and ready More

by JOANNATHOME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 10, 2021 -

Family Hyundai responded

We are very happy to hear that Tom and the team were able to help and that you had such a positive experience! We sincerely value your business and look forward to your next visit.

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